Number and percentage of clients supported through the City of Austin, including community-based preventative health screenings, who followed through with referrals to a healthcare provider or community resource

Austin Public Health Department provides preventative screenings through Public Health Nurses located at the Neighborhood Centers and through Health Equity mobile outreach. If these programs identify that a client is in need of a community-based service or healthcare provider as a result of the screening, they are referred. Clients that are referred are contacted to track the status of the referral. The measure reflects those clients that subsequently followed up on the referral.

Status

This metric is close to meeting the target. Austin residents are provided preventative health screenings through the quality of life mobile outreach van and through public health nurses located at neighborhood centers. The screenings include fasting blood sugar, blood pressure and other services.  This metric reflects the number of residents that receive a screening service and are in need of healthcare or other community-based support. 
Note:  Not all clients require a referral.

Trending

Year over year Austin Public Health has successfully connected a majority of the clients that need a healthcare or community resource referral.  While this metric is trending just below the target, it is important to note that the clients reached through these services are the most vulnerable and hardest to reach populations in our community.   Many have few to no resources including transportation, housing, and consistent method for contacting them.  City staff continuously reach out to try to sustain contact until the client is successfully referred.  This practice is on-going.
Note: To see the underlying data for this chart, please select the "View Source Data" link to the left.

Additional Measure Insights

Referrals to Community Based Providers
The map below includes the type of services by location that residents are referred to throughout the city to meet their medical and other social service needs. For more information to access public health nursing services go to: http://www.austintexas.gov/department/neighborhood-centers
Outreach for preventive health screening is also provided through mobile units through the Health Equity Quality of Life Program.  This program includes public health nurses as well as a community health workers to facilitate equitable access to health and wellness services.     The Mobile Van visits different community locations to offer free health screenings to help residents learn their risk for chronic diseases. Services include screenings for blood sugar, blood pressure, and cholesterol; testing for pregnancy and HIV/STDs; resource referrals; and health insurance information.  Pictured to the right is Austin Public Health staff, Connie Gonzalez setting up the mobile health unit to provide services at a shopping centers. The unit also sets up at schools, churches, housing complexes and other community centers.
For more information regarding community based preventative health screenings provided by the Health Equity Unit go to: http://www.austintexas.gov/department/health-equity-unit-0


Measure Details and Definition

1) Definition: 'Referral'  is a resident that receive a screening from quality of life mobile outreach and public health nurses located at neighborhood centers and are in need of follow-up services or healthcare are referred.
2) Calculation method: data is calculated for this measure by adding the total referrals from both programs and dividing the total number of total referrals by the target. Data is reported annually. 
3) Data Collection Process: Austin Public Health provides preventative screening services through quality of life mobile outreach and public health nurses located at neighborhood centers. These screenings including fasting glucose tests, blood pressure monitoring, and other services. The residents that receive a screening and are in need of follow-up services or healthcare are referred. Please note that not all tested clients receive a referral.  This metric demonstrates that a majority of the residents referred by Austin Public Health are able to follow through and connect to a healthcare provider or other community resources.
4) Measure Target Calculation:  The total number of client who receive a preventative screening services through quality of life mobile outreach and public health nurses located at neighborhood centers varies by the number of attendees to each testing event. The measure target of 85% represents the the number of referrals who follow through on the referral received at community event.
5) Frequency Measure is Reported: Annually (Fiscal Year)

Date page was last updated: July 2020