Transportation & Infrastructure Services

2017 Year in Review

Aviation Department
Austin-Bergstrom International Airport

Connects our community to the world with an Austin-style experience.
  • Had a record 13.89 million passengers travel through Austin-Bergstrom International Airport, an increase of more than 11.5 percent over 2016.
  • Expanded air service from 60 to 71 nonstop destinations. This included 10 carriers initiating or announcing 29 new routes. Including new international routes from Vacation Express to Punta Cana, Dominican Republic, Norwegian to London Gatwick year-round, SAS to Stockholm, Sweden, and Delta Air Lines to Amsterdam during South by Southwest.
  • Presented 1,500 live music shows, totaling 11,500 live music performances at the airport since opening in 1999.
  • Collaborated with Austin Public Health Department to host two health fairs for taxi, shuttle and limo drivers at the Ground Transportation Staging Area. Glucose testing, blood pressure, and assistance with results were provided.  Additionally, Texas Department of Insurance, City of Austin 311, Access Dental, and Texas Organ & Sharing Alliance participated.
  • Initiated three new environmental programs to divert waste from landfill including a Food Rescue Program donating 11,000 lbs. of food via Keep Austin Fed, a Compost Program with airport restaurants, and the Pour It Out program to increase bottle recycling by encouraging travelers to dump their liquids. These became part an overall terminal waste diversion program in which over 25 percent of terminal waste was diverted from the landfill.
  • Increased partnerships with 20 regional arts organizations and museums, showcasing the creative energy and cultural diversity of Austin. Over 80 artists’ works exhibited to the delight of travelers. Individual artists also benefited from the program with $4,000 worth of artworks purchased by travelers directly from artists.
  • Earned a $36 million surplus to invest in the future construction and improvements needs of the airport. 
  • Travel + Leisure 10 Best Domestic Airports ranked Austin number 5.
  • World’s Best Airports for Customer Service 2016 (released March 2017) ranked Austin-Bergstrom International Airport third (tied) in North America. The ranking comes from Airports Council International (ACI) based on the ASQ (Airport Service Quality) customer survey.
  • FAA 2017 Texas Airport of the Year Award was presented to Austin’s airport recognizing its positive safety culture, sound and consistent planning, support of FAA initiatives and enhanced airport safety.
  • The Small & Minority Business Resources (SMBR) Department presented its Advocate Award for diversity in contracting to the Aviation Department at the 2017 Contractors’ and Consultants’ Appreciation Event for Diversity in Contracting.
  • Austin’s best new building: Overall Winner Austin Business Journal’s 2017 Commercial Real Estate Award was presented to the Terminal East Infill at Austin-Bergstrom International Airport. The Terminal East Infill contains the U.S. Customs area on the lower level and the passenger screening checkpoint on the upper level. The award recognizes architectural attractiveness combined with functional effectiveness.
  • 2017 Innovative Design in Engineering and Architecture with Structural Steel (IDEAS2) award recognized Austin-Bergstrom International Airport’s Terminal East Infill project. The award was presented by the American Institute of Steel Construction.
  • Leadership in Energy & Environmental Design (LEED) Silver rating by the U.S. Green Building Council for the Terminal East Infill project.

Corridor Program Implementation Office

The mission of the Corridor Program Office is to design and construct corridors that support mobility, livability, and other outcomes outlined by the Austin City Council for the 2016 Mobility Bond Program in the Contract with Voters.
  • 2017 Savvy Award for Resident Participation from the City-County Communications & Marketing Association for the Mobility Talks public engagement initiative

Project Systems Intelligence Office

The Project Systems Intelligence Office (psiO) is a new office created by the City Manager to focus on developing consistent project management standards, processes, reporting requirements, and tools to enhance the City’s Capital Project Delivery System. Officially established in the new fiscal year (October 2017), the office has already undertaken several projects to fulfill that purpose. Here are highlights from Calendar Year 2017.
  • psiO began a partnership with the Public Works Department, the Office of Performance Management, and representatives of City CIP departments to develop a Capital Delivery System Assessment and Roadmap. This effort will improve the way the City of Austin delivers capital projects and the information tools it uses to track project progress. 

Public Works Department

Designs, manages and inspects capital improvement projects; promotes active transportation; plans and builds sidewalks and urban trails; partners with communities to bring improvements to neighborhoods; and maintains the City of Austin's network of trails, roadways, sidewalks, bridges, and green infrastructure.  The department is also accredited by the American Public Works Association which recognizes public works agencies throughout the United States that are leaders in the industry through the application of best technical and business practices.

Austin Transportation

Committed to providing the most safe, efficient, cost-effective and sustainable roadway, bikeway, walkway and transit system for our community.
  • Air Central Texas Public Sector Award for the department’s Smart Commute Rewards program