Number and Percentage of Residential Plan Reviews Completed On Time

Status

Development in the City of Austin is best facilitated by an efficient review process. Completing reviews in a timely manner allows for better planning of the overall process and supports a growing economic base for the community. This measure reports the quantity of individual reviews of submitted permit applications that were completed on or before the published deadline, each fiscal year (FY) as recorded in the City’s permitting database.  
For FY 2020, 93% of tracked reviews of residential permit applications were completed within the published review times. This represents 17,554 individual plan review applications completed on or before the published deadline that year. While the City does not have a goal for this measure, the Development Services Department, which contributes the majority of the tracked reviews to this metric, has established a goal of completing 90% of review on-time.
Please see Additional Measure Insights for further details.

Trending

As the demand for new residential housing stock and remodels/renovations continues, the number of residential applications continues to grow. Since FY 2015 the percentage of plan reviews completed on-time has steadily increased from 54% to 93%. This represents 7,979 and 17,554 individual plan reviews, respectively. Several factors, including the addition of key staff positions and the implementation of process improvements have enabled staff to better meet the demands of increased volume and deliver on-time reviews. 
Note: To see the underlying data for the chart, please select the "View Source Data" link.
As additional partner departments begin to track reviews in the City’s permitting database, and efforts to establish a more efficient coordination of the process are implemented, both the number and percentage of commercial and mixed-use plan reviews completed on-time should rise.

Additional Measure Insights

The development process in the City of Austin is a complex, inter-departmental, multi-disciplinary function. Most of those individual review disciplines and the development review activity of their respective City departments are tracked in AMANDA, the City of Austin's permitting database. For those activities that are tracked in AMANDA, the graphics below display a breakdown of the on-time performance percentage by department as well as the total number of reviews completed by department for FY 2020. Naturally, the Development Services Department contributes the greatest number of individual reviews in the development process in any given year. Some activities may not be tracked in AMANDA. The departments who do not currently have performance data represented in the database are displayed with no bar.
There are many changes in the next few years that could have an impact on the City of Austin’s development processes and influence this metric. City of Austin leaders have initiated several inter-departmental realignment efforts, building a more efficient organizational structure to achieve the stated goals of Strategic Direction 2023 in service to our community. Work is underway to physically house all development review activities across the multiple departments into one consolidated location, the Permitting and Development Center. This will foster more seamless collaboration between work groups that reside in discrete departments, driving a more efficient development process overall. Upgrades to the City’s permitting database and the public-facing Austin Build + Connect Portal, investment in paperless processes, and other technological enhancements will further allow for process improvements that will both drive efficiency and enable an increasing volume of application submittals. In short, the City of Austin anticipates continued gains in the efficiency of the Development Review process which will decrease the overall cost of time for development.

Measure Details and Definition

1) Definition:  This measure tracks the "on-time" status for completed reviews by all disciplines for Residential Plan Reviews. A review is on time if it is marked as completed by its individual due date, as tracked in AMANDA, the City’s permitting database.
2) Calculation method:  The number metric counts the completed and on-time reviews over the reporting period. The percentage metric is calculated by taking the number of completed and on-time reviews for the year divided by the total number of completed reviews over the reporting period.
3) Data Collection Process:  The data is compiled using information retrieved from the City's permitting database.
4) Measure Target Calculation: A target for this measure has not been established.
5) Frequency Measure is Reported: Annually (Fiscal Year)
Date page was last updated:  April 2021