Message from the Director
The Department of Aviation operates the Austin Bergstrom International Airport (ABIA). ABIA is a full service medium hub airport with a 756,701 sq. ft. terminal and service to 48 non-stop destinations, including 5 international destinations. In FY 2014-15 ABIA provided service to 11,562,165 passengers, which was a 9.9% increase, or 1,042,132 more passengers, compared to FY 2013-14.
 FY 2014-15 was a very successful year at ABIA. The net transfer of $29.2 million to the capital fund was a 36.8% increase from the prior year. Operating revenue increased by $10.7 million, or 9.8%, compared to FY 2013-14. The number of enplaned passengers increased 9.8%. Airline revenue increased by $5.2 million, or 11.7% compared to FY 2013-14, and non-airline revenue increased $5.5 million, an 8.5% increase compared to FY 2013-14. In addition, our employees are committed to controlling costs, resulting in a 7.1% savings in the FY 2014-15 operating expense budget.
 In FY 2014-15, ABIA was highly ranked for customer service within the benchmarking panel by Airports Council International’s (ACI) 2015 Airport Service Quality (ASQ) passenger survey. In addition, ABIA has been highly ranked within the benchmarking panel for eight consecutive years. This recognition is an indication of ABIA’s commitment to customer satisfaction, its strong ties with business partners, and the pride the Department takes in its public service.  
 ABIA continues to expand facilities while embracing sustainability and Imagine Austin principles. We recently completed our third United States Green Building Council Leadership in Energy & Environmental Design construction project and are beginning our fourth project. Constructing facilities following these principles reduces the facilities’ overall impact on the natural environment while improving the airport customer experience. The airport recently opened its consolidated rental car facility that will reduce campus vehicle miles traveled, improve road congestion, and eliminate 400 metric tons of carbon from airport operations. The terminal is powered by 100% renewable sources through Austin Energy’s GreenChoice program, which reduces our carbon emissions by another 6,000 metric tons. We are committed to cutting carbon emissions and protecting the natural environment as we expand to support the community.
 Several capital projects were completed or near completion in FY 2014-15. As part of the Terminal East Infill Project the new Customs Facility opened for international arrivals to ABIA in December 2014; the new Security Checkpoint on the Concourse Level opened in July 2015; the renovated West Matrix with new EDS units began operating in August; New Baggage Claim Carousel #7 opened in September; and the new Loading Dock was completed in October. Taxiway Alpha and the other major capital project, the Consolidated Rental Car Facility (CONRAC), handling all rental car operations, also opened in October. Major improvements to the Learning and Research Center (LRC) HVAC and various connectivity projects to enhance the pedestrian and bicycling experience are underway as well. The Construction Manager at Risk (CMR) team has started the design of the Terminal Expansion and Improvements project, which includes a major expansion of the apron. The selection process is underway for the CMR team for the new Lot A Parking Garage and Administration Building with design starting in FY 2015-16.
 ABIA was ranked 5th best U.S. Domestic airport in 2015 by Travel and Leisure magazine subscribers. Highlights for FY 2015-16 include: Condor Airlines’ new seasonal service to Frankfurt, Germany (summer 2016), Alaska Airline’s year-round Portland route (launched 11/5/2015), and British Airways upgrading to a larger aircraft (launched 10/25/2015) with first class service option to Europe. Allegiant added Memphis (October 1, 2015) and announced its formerly seasonal-only route, Austin-Cincinnati will grow to year-round service (February 2016). “Quality Service - Austin style” is the business strategy of ABIA. Together, the Aviation Department, airlines, tenants and travel community continually work to ensure passenger safety and a convenient, friendly travel experience.
Jim Smith
Executive Director
City of Austin Performance Report 2014-15