Number and percentage of
instances where people access court services other than in person and outside
normal business hours (e.g. phone, mobile application, online, expanded
hours) – Municipal Court
Status
The Austin Municipal
Court offers services via in person, phone, mail, email, online, in the
community, in multiple locations, and during non-traditional hours to make it
easier and more convenient for individuals to handle court business. This
measure tracks the percentage of customers that utilize court services outside
of normal business hours, defined as 8am-5pm Monday-Friday, and how many
payments were made by methods other than in person. This measure helps determine how Court services
are being used and enables the Court to allocate its resources to best meet the
needs of the public. Historically, almost 30% of the operational hours are
outside of traditional hours and the average percentage of payments made by
mail and online has been over 59%.
Trending
Monetary payments received via mail and web have
been above the target of 59% since 2018. Pandemic related factors
resulted in more individuals engaging in remote transactions rather than
in-person. As the Court returns to full in-person services, remote
transactions will be evaluated to determine the appropriate target.
Note: to see the underlying data for this chart, please select the "View Source Data" link to the left.
Additional Measure Insights
The below graph reflects the number of operational hours each year which are outside of 8AM-5PM
Monday-Friday divided by the total number of operational hours. Court averages around 29%
non-traditional business hours.
Measure Details and Definition
1) Definition: This measure tracks the operational hours of the Court and the
total number of monetary transactions received to assess what percentage of
each are made other than in person and/or outside of traditional business
hours.
2) Calculation method:The number of operational hours each year which are outside
of 8AM-5PM Monday-Friday divided by the total number of operational hours. The total number of monetary transactions
divided by the total number of web and mail payments.
3) Data Collection Process: Business hours are manually calculated annually. - A
query is run from the court’s case management system to calculate how many
monetary transactions were posted. Number of payments received by mail is
entered manually by the Customer Service unit that processes all incoming mail.
Total number of web payments is calculated using a query to calculate a total
number of payments with a payment type ‘web’ in the case management system.
4) Measure Target Calculation: The target was calculated using data from the last four years,
which suggested that the Court averages around 29% non-traditional business
hours and 59% of payments made other than in person.
5) Frequency Measure is Reported: Annual (Fiscal Year)
Date page was last updated: April 2023