Number and percentage of people receiving homelessness services through City of Austin contracts and Downtown Austin Community Court case management who move into housing

The data is collected by collating two systems: Austin Public Health (APH) Contracts that contribute to the percent of case-managed households that transition from homelessness into housing and Downtown Austin Community Court (DACC) intensive Case Management. APH related contracts enter quarterly performance through the PartnerGrants contract management system. DACC provides the cumulative number of their intensive case management records to data point.


76.5% of households served through City of Austin Homelessness Services Contracts moved into housing. 
Austin Public Health (APH) contracts were slightly below target. However, since the Downtown Austin Community Court (DACC) portion requires intensive case management  much lower achievement rates are often presented  thus resulting in the overall measure to perform off target.  The sum of the fiscal year numerator and the sum of the fiscal year denominator are used to determine the rate percentage. 


Going into FY21, the City invested more funding into homeless services programs, expanding existing program capacity and allowing more clients to be served. The rate of success for this measure has slowly increased since FY17 and many agencies attribute this to the collaborative nature of homeless services, particularly with regard to managing the affordable housing stock available in Austin.
Note: To see the underlying data for this chart, please select the "View Source Data" link to the left.


APH Contributions
Austin Public Health requires providers to report on the total program outcomes (households who exit homelessness into housing), regardless of the percent of the program funded by the City. City investments can range from 6% to 100% of funding for the entire program. An important note about this measure is that it counts the number and percentage of households, not individuals. In many cases, services are provided to 1-person households, but many of the households served through these programs are multi-person households.  While homeless services programs face many challenges in transitioning clients from homelessness into stable housing, the most commonly cited struggle is the lack of sufficient affordable housing units for clients, particularly for those with criminal backgrounds and/or limited income. The City continues to work with service providers to build capacity and work towards community-based solutions to end homelessness in Austin.

Additional Measure Insights

Comparing the Numbers
  • Left chart denotes household achievement served by program during Fiscal Year 21
  • Center graph compares household achievement across previous five fiscal years
  • Right chart displays household achievement and households served across previous five fiscal years
Downtown Austin Community Court Profile
Intensive Case Management (ICM) is part of Downtown Austin Community Court’s overall rehabilitation mission.  Long-term homelessness, physical and mental health issues, and substance abuse are among the common challenges of the clients of Intensive Case Management.   DACC’s ICM staff works to help stabilize clients by offering substance abuse treatment, counseling, assistance with public benefits applications for those eligible, job search assistance, temporary and permanent housing assistance.   Having clients housed is seen as the best alternative to having them cycling through the courts, jail, and hospital emergency rooms at great cost to City of Austin taxpayers.
DACC’s ICM program was expanded in FY18 and into FY19 by 5 staff positions.  This has allowed DACC to serve additional clients, however the deeply affordable housing stock in Austin has remained consistently low.  In FY19 and into FY20, DACC began funding Permanent Supportive Housing for clients served through our ICM program.  This is leading to clients being housed more rapidly and we anticipate more clients will be housed due to this additional resource.

Measure Details and Definition

1) Definition: "Percent" represents the total number of people receiving homelessness services through City of Austin contracts and Downtown Austin Community Court case management who move into housing divided by the sum of total number of enrollees for both programs.
2) Calculation method: Calculation for this measure is determined by adding the total number of people receiving homelessness services through APH's social services contracts who move into housing and the total number of people receiving homelessness services through Downtown Austin Community Court intensive case management who move into housing, then dividing by the sum of total number of enrollees for both programs and multiplying the result by 100.
3) Data Collection Process: In FY20 APH moved to a new contract management system, PartnerGrants. Social service agencies providing homeless services who have contracted measures to move people into housing report performance in this system quarterly.  Reports are compiled to obtain a yearly total. This total is compiled with an annual report provided by DACC for intensive case management clients for the same period.  Dated content was determined through records review of APH records from a decommissioned system for fiscal years 2017, 2018, and part of 2019.
4) Measure Target Calculation:  APH will continue to monitor Measure Target for appropriateness for FY2022. Target originally set based on a similar APH only related measure and average goals across past four fiscal years.
5) Frequency Measure is Reported: Annually (Fiscal Year)

Date page was last updated: April 2022