City of Austin Performance Report 2015-16

Percent of Priority 1 Leaks Responded to within 3 Hours 

Measure Description
The response time for water leaks shows the amount of time required to respond to and repair water leaks in the distribution system. The measure shows the effectiveness of the process to receive notice, respond and repair water leaks, and therefore limit the loss of treated drinking water and related revenue. Response time is the time from the initial notification of the leak to the time crews are actively performing work. A Priority 1 Leak includes denial of service (no water), a public health or safety issue, water loss, and/or property damage. The other related operational measures tracked include the total time of the repair, total water leaks repaired, and estimated water volume loss.
Calculation Method
The number of Priority 1 water leaks responded to within three hours or less is divided by total number of Priority 1 water leak responses.
FY 2015-16 Results
The goal established for this measure is 90% for FY 2015-16. The Austin Water (AW) result of 94.2% was above the goal by 4.2%.  
Assessment of Results
In between FY 2014-15 and FY 2015-16, AW experienced a 13% decrease in generation of Priority 1 work orders. This was a result of rather stable weather patterns resulting in a mild winter, and a summer that provided more rain than normal. As a result, Distribution System Maintenance had a response time percentage that exceeded the FY 2015-16 goal and all pervious percentages since this measure was created in FY 2010-11.
Next Steps
The work group will continue efforts to evaluate current performance measures and make necessary improvements. For FY 2016-17, AW will continue to monitor all leak categories and strengthen each category goal including Priority 1 leak response to 90% of the time within three hours. Attention to potentially high-volume leaks will remain a priority in future years as AW continues its efforts to manage water resources.
Contact Information
For more information contact Scott Morrow, Water Distribution Manager, at (512) 972-1208.