City of Austin Performance Report 2015-16

Number of Business Contacts Provided With URO or Zero Waste Guidance by ARR Staff or Contractors 

Measure Description
This key indicator provides the number of business contacts provided with Universal Recycling Ordinance (URO) compliance information or other Zero Waste guidance by Austin Resource Recovery (ARR) staff and contractors. This measure indicates demand for staff assistance among businesses and institutions for guidance regarding the URO and Zero Waste initiatives. The URO helps support Austin’s Zero Waste goal by requiring affected business and multi-family property owners to ensure that tenants and employees have access to convenient recycling.
Calculation Method
This measure tracks the total number of businesses or properties provided with 15 minutes or more of ARR Business Outreach Team (BOT) staff or contractor consultation time.
FY 2015-16 Results
The number of business contacts provided with URO or Zero Waste guidance by ARR staff or contractors on behalf of Austin Resource Recovery was 3,378.
Assessment of Results
The Universal Recycling Ordinance was approved by the Austin City Council on November 4, 2010, amended on April 25, 2013, and intends to increase the life of local landfills, reduce harmful environmental impacts, and boost economic development. The URO requires affected property owners to provide reasonable and consistent access to recycling for residents, tenants, customers, and employees. By October 1, 2017, all multifamily and commercial properties will be required to ensure tenants and employees have convenient access to recycling. Implementation has been phased in each year since 2013, starting with larger properties, then adding smaller properties. As the number of businesses affected by the URO increases, so will the need for guidance concerning the ordinance. The number of business contacts provided with URO or Zero Waste guidance by ARR staff or contractors increased from 2,888 in FY 2014-15 to 3,378 in FY 2015-16. Although these results didn’t meet annual targets, they do reflect the increased presence ARR has in the business community as well as increased awareness of and engagement in ARR programs and services.
Next Steps
ARR will continue to evaluate Zero Waste solutions beyond full implementation of the Universal Recycling Ordinance. Through continued dialogue with the business community, ARR will be able to proactively assist businesses on their path to the Zero Waste goals envisioned in the City of Austin.
Contact Information
For more information contact Jessica King, Strategic Initiatives Division Manager, at (512) 974-7678, or visit