City of Austin Performance Report 2014-15

Average Number of Training Hours for Investigative FTEs for Fiscal Year

Measure Description
This measure tracks the average number of training hours received by an investigative full-time equivalent (FTE) employee for the fiscal year. This measure is important because it reflects Austin Code Department’s (ACD) commitment to training and providing quality service to citizens.
Calculation Method
This measure is calculated by taking the total number of training hours divided by number of investigative full-time equivalent employees.
FY 2014-15 Results
The average number of training hours for FY 2014-15 is 83.5 hours per investigative employee.
Assessment of Results
ACD has exceeded the goal of an average of 60 training hours per full-time equivalent investigative employee with an average of 83.5 training hours in FY 2014-15. ACD’s commitment to training can be seen in the 12-week Austin Code academy that is designed to give new investigative staff the required training to facilitate their ability to qualify for the State of Texas Code Enforcement Officer (CEO) registration and the International Code Council (ICC) certifications, e.g. International Property Maintenance Code (IPMC) and International Zoning certification (IZC). In order to maintain the certification, all inspectors must meet continuing education credit (CEU) hours that are obtained through trainings, such as, Texas Education Extension (TEEX) and trades (plumbing, etc.).
Picture of a training session.
Next Steps
ACD will continue to prioritize training for investigative employees. In FY 2015-16, ACD has increased the target from an average of 60 training hours per investigative full-time equivalent employee (FTE) to an average of 70 training hours per investigative full-time equivalent employee. ACD is working with the Human Resources Department to complete the implementation of a career progression plan within the Municipal Civil Service guidelines and to also ensure that all existing employees obtain and maintain appropriate certifications. These efforts are expected to be implemented by November 2016 and comply with the recommendations of the recent audit report released in April 2016.
Contact Information
For more information contact Dan Cardenas, Assistant Director, ACD (512) 974-1957.