City of Austin Performance Report 2014-15

Average Number of Days From When Substandard Structure Complaints are First Reported Until Non-Judicial Compliance

Measure Description
This measure tracks the average number of days from when substandard and dangerous structure complaints are first reported until they are resolved through non-judicial (voluntary) compliance. This measure is important because it reflects Austin Code Department’s (ACD) average case process time and is an indicator of whether current staffing levels are adequate to meet the needs of the growing community.
Calculation Method
This measure is calculated by taking the total number of days between the date substandard structure complaints are received and the date when voluntary compliance occurs, divided by the total number of substandard cases with voluntary compliance for the reporting period.
 
FY 2014-15 Results
ACD’s workload is primarily complaint driven. The department’s goal is to gain voluntary compliance or within an average of 60 days from first response. The average for FY 2014-15 was 153 days.
Assessment of Results
In substandard structure and dangerous building cases, the structure or building must be made safe or be demolished. Dangerous conditions include potential structural failure, exposed electrical wiring, heavy fire damage and abandoned, open structures. In FY 2014-15, ACD investigated 4,622 substandard structure and dangerous building cases, which was 26% more cases investigated than FY 2013-14. The average number of days from when a complaint was first reported until voluntary compliance has decreased from 201 days in FY 2013-14 to 153 days in FY 2014-15. The improvement can be attributed to an increase in efficiency of direct interactions with property owners, as well as, the closeout of backlogged cases and streamlining ACD processes by updating the notice of violation format to add clarity to the violations and remedies. Although ACD has significantly improved in this measure, the results for FY 2014-15 did not achieve the goal of an average of 60 days from first complaint until voluntary compliance.
Image of Code officers pointing to structural deficiencies in a building.
Next Steps
The goal for this measure in FY 2015-16 is an average of 180 days from when substandard structure or dangerous building complaints are first reported until voluntary compliance, which was increased from the previous target of 60 days. ACD has revised the target for this measure to be reflective of the complex nature of these cases, as well as, the analysis of current resources dedicated to case investigation and anticipated number of cases.
Contact Information
For more information contact Paul Tomasovic, Assistant Director, ACD (512) 974-1952.