City of Austin Performance Report 2014-15

Dollar Amount of Revenues Recovered (Millions of Dollars)

Measure Description
This measure shows the result of the Austin Water (AW) “revenue recovery efforts” which involves identifying and remedying utility billing data to identify stopped meters, meters that appear to be inaccurate, incorrect billing set-up and other anomalies. This measure reflects the effectiveness of the meter to revenue cycle. A key element is the accuracy of meters and balancing AW’s routine maintenance and repairs to be cost effective.
Calculation Method
This measure is calculated by totaling revenue recovered (debit adjustment).
FY 2014-15 Results
The goal for this measure was established at $2.5 million.  The recovery was $3.3 million.
Assessment of Results
The amount of revenue recovered is a result of staff reviews of customer accounts to identify unbilled services due to stopped or slowing water meters, incorrect billing set-up particularly for the billing of wastewater and services not set up to bill. The largest contributor to revenue recovery during FY 2014-15 was from wastewater average corrections. These corrections were for accounts that were incorrectly set-up to bill wastewater at an average methodology resulting from changes in customers and errors made during the set-up of the new customer. The second revenue category that increased substantially over the prior fiscal year was adjustments for “open bypass.” The “open bypass” adjustments are due to recent improvements in communication between AW field staff and consumer services staff, resulting in billings issued during the meter repair or replacement. Total revenue recovery is offset by customer credit adjustments, which totaled $1.2 million in FY 2014-15. These adjustments were predominantly for leak adjustments. 
Picture of construction workers drilling into asphault to work on a pipe.
Next Steps
A focus for FY 2015-16 is to ensure that queries are generated and reviewed on a monthly basis, and that additional queries and systems are enhanced to provide staff with the resources needed to ensure that water and sewer services provided are being billed accurately.
Contact Information
For more information contact Alice Flora, Consumer Services Manager at (512) 972-0041.