City of Austin Performance Report 2014-15

Percent of Potentially Life-Threatening Calls Responded to by Emergency Medical Services within 9 Minutes and 59 Seconds within the City of Austin

Measure Description
This measure tracks the percent of time that Emergency Medical Services (EMS) responds on-scene to potentially life threatening Priority One calls within 9 minutes, 59 seconds. Priority One calls have the biggest potential to be life threatening based on information received from the party calling 9-1-1. An example is cardiac arrest, where early CPR and defibrillation are proven to improve patient outcome.
Calculation Method
This measure is calculated by examining the total time, from the moment EMS 9-1-1 Communications receives a call for service to the moment an ambulance arrives at the incident, for each Priority One call. This measure does not include the few seconds of time from when a 9-1-1 call is initiated to when the Austin Police Department transfers the call to EMS 9-1-1 Communications.
FY 2014-15 Results
In FY 2014-15, 91.5% of all Priority One calls were responded to in less than 9 minutes, 59 seconds. This was a decrease from the FY 2013-14 performance, but exceeded the 90% target.
Assessment of Results
While EMS exceeds the overall goal of Priority One calls, it is largely due to geographic coverage and the utilization of software that allows communications medics to move units to cover areas that are under-resourced for a specific time due to call volume. There still remains areas of the City of Austin that maintain a high workload and some areas still do not meet response time goals.
 There were a total of 157,827 responses in FY 2014-15, of which 9,308 were Priority One calls.  This is an overall increase from the 138,881 total responses in FY 2013-14, of which 9,283 were Priority One calls. EMS anticipates the total number of responses to continue to increase as the City of Austin annexes new areas and population continues to grow.
EMS crew transporting a patient on a stretcher.
Next Steps
EMS will conduct analysis of calls for response time compliance, workload demands and make recommendations for additional peak-load units or movement if necessary to balance workload and maintain response times.
Contact Information
For more information contact Jasper Brown, Chief of Staff, at (512) 972-7201.