City of Austin Performance Report 2014-15

Percent of On-Time Initial New Residential Zoning Reviews

Measure Description
This measure tracks the success rate with regard to City staff being able to comply with the Land Development Code mandate. The Land Development Code mandates that all residential reviews must be completed within seven days of the initial filing of the application. New residential zoning reviews are applications for new residential construction only. These applications do not include applications for additions or remodels of existing homes.
Calculation Method
This measure is calculated by dividing the total number of applications for residential zoning reviewed within the seven-day time period by the total number of applications received. The seven-day window begins after the plan review fees are paid.
FY 2014-15 Results
Twenty-six percent of residential plan reviews were completed within the seven-day mandate. This is slightly ahead of the 25% on-time review target.
Assessment of Results
Beginning in FY 2013-14, the database process changed to include additional ad hoc reviews that are performed by other work units and departments in an attempt to make the total review process more transparent to the applicant and to also incorporate new reporting regulations from the City Council. The seven day window will now only close after all work unit and ad hoc reviews are completed, which is a process change from how the reporting and database processes were before 2014. The target was lowered to 25% in FY 2014-15 to reflect this change in process. Also, the number of new residential applications reviewed increased 9% over the prior year from 2,870 in FY 2013-14 to 3,159 in FY 2014-15. It is important to note that new residential zoning review encompasses less than 30% of the Residential Review unit’s entire workload. The total number of applications received by Residential Review has increased 61% since FY 2010-11, from 6,934 to 11,153 in FY 2014-15. The increase in the unit’s review of remodels and additions and residential consultations limits the time available to residential zoning review.
Picture of a building under construction
Next Steps
The Department is anticipating another slight increase in the number of total residential applications in FY 2015-16. The quality of the applications received and the number of updates to the initial application review increases individual reviewers’ caseload, which directly affects this measure. Another factor affecting this performance measure is partner-review work units, which have separate code mandated deadlines beyond the work unit’s seven day turnaround. A contract for third party reviewers is currently under development.
Contact Information
For more information contact John McDonald, Development Services Manager, Residential Plan Review at 974-2728.