City of Austin Performance Report 2014-15

Percent of Residents who are Satisfied with Overall Quality of Police Services

Measure Description
The City commissions an annual survey to measure resident satisfaction with City services. Results are used to identify trends, set budget priorities, and compare Austin to other large cities. In 2015, responses were received by 2,060 households with a minimum of 200 surveys in each of the City's ten council districts.
Calculation Method
Resident satisfaction with the overall quality of police services is calculated by adding together the percent of residents who respond with either “very satisfied” or “satisfied.” Results for this measure exclude responses where the question was left blank or where respondents indicated “don’t know.”  
FY 2014-15 Results
The goal for this measure was established at 72% of residents reporting satisfaction with the overall quality of police services. The result was 72%, which met the goal.
Assessment of Results
The FY 2014-15 result (72%) was 2 percentage points lower than the FY 2013-14 result, and it was 1 percentage point lower than the average of the last four years (FY 2010-11 through FY 2013-14; 73%). The result was 5 percentage points higher than the average of 67% reported among US cities with a population greater than 250,000.
 Austin residents ranked the quality of public safety service as the most important service area citywide. Austin rated 25 percentage points above the national average for the feeling of safety in neighborhoods at night and rated 18 percentage points above the national average in the feeling of safety in city parks.
 Austin residents rated traffic flow on major streets 23 percentage points below the national average. At the same time, they ranked traffic flow the most important maintenance service provided by the City.  In FY 2014-15, as part of the City Manager's Traffic Congestion Action Plan, APD officers enforced the "Don't Block the Box!" initiative. Officers were stationed at key intersections during peak travel times to improve the flow of traffic downtown. These intersections were identified by pairing traffic congestion data with collision data to also increase traffic safety.
 52% of residents reported satisfaction with the enforcement of local traffic laws, two percentage points lower than the national average. The Motor Carrier Safety Assistance Program and the Selective Traffic Enforcement Program target enforcement at five major roadways and 80 intersections. Activities for these grants include directed enforcement to include speeding, seatbelt use, aggressive driving, etc. 
Chief Acevedo with four smiling citizens.
Next Steps
In late FY 2014-15, APD began a body-worn camera pilot program in its Downtown Area Command (DTAC). Twenty officers wore cameras that recorded the entire duration of their shift. By piloting body-worn cameras, the department will increase transparency and strengthen ties to the community we serve. Funding for additional cameras was approved in the FY 2015-16 Budget.
Contact Information
For more information contact Art Acevedo, Chief of Police (512) 974-5030.