City of Austin Performance Report 2014-15

Percent of Clients Enrolled in Self-Sufficiency Case Management Who Reported a Reduction or Elimination of Income Barriers

Measure Description
This measure identifies the percentage of clients receiving self-sufficiency case management services through the City of Austin’s Neighborhood Centers who report they have reduced or eliminated barriers to bringing income into their households through services received through their participation in self-sufficiency case management. Case management is provided by licensed social workers funded through the Community Services Block Grant and the City of Austin Health and Human Services Department.
Calculation Method
This measure is calculated by dividing the number of clients who report a reduction or elimination of barriers by the total number of clients enrolled in case management.
FY 2014-15 Results
The goal for this measure was established at 75% for FY 2014-15. The result was that 60% of clients reported a reduction or elimination of income barriers. The result for FY 2014-15 is 6% less than the FY 2013-14 result, and 15% below the goal.
Assessment of Results
Many of the clients who enroll in self-sufficiency case management face barriers to employment such as lack of a stable work history, criminal background, lack of transportation, child care, education or stable housing, or mental health issues which prevent them from successfully obtaining and maintaining employment.  Variances this year can be attributed to staff changes during the year which affected the number and percentage of clients who were able to see gains through case management. 
Diverse children
Next Steps
In FY 2014-15, new case management policies and procedures were implemented to increase the consistency of service delivery for case management clients and data collection. In FY 2015-16, several steps are being taken to increase the effectiveness of case management services which will increase our target to 85%.   Staff is participating in training specifically focused on increasing knowledge and skill in working with clients who have criminal backgrounds.  Current partnerships with child care agencies are being further leveraged to provide child care assistance to case management clients.  Partnerships with organizations including Workforce Solution and Austin Free-Net help assist clients with job training, education and skills.  A partnership with the Transit Empowerment Fund and Capitol Metro continues to assist clients with transportation.
Contact Information
For more information contact Dr. Rosamaria Murillo, Assistant Director, Community Services, at (512) 972-5038