ATCEMS Performance Dashboard > Average Call Processing Interval > Performance Measure Definition: Medical Priority Dispatch System Protocol Compliance
Performance Measure Definition: Medical Priority Dispatch System Protocol Compliance

Description: This indicator measures compliance to an international standard for triage of 911 calls and provision of pre-arrival instructions.
Desired Outcome: Maintain Medical Priority Dispatch System (MPDS) compliance above 95%, as required to maintain accreditation by International Academy of Emergency Dispatch (IAED).
Relevance: Customers of EMS should be confident that each call received by EMS is treated the same and that a standard process is used to triage each call based upon a national standard.
Measure Domain: Operations
Type of Measure: Process

Operational Specifications
Formula Description: Compliance is calculated by Advanced Quality Assurance (AQUA) performance evaluation and reporting system provided by Medical Priority Dispatch.
Unit of Analysis: 911 calls
  • Numerator: Incidents that comply with accreditation criteria
  • Denominator: All incidents reviewed through AQUA processes
Measure Frequency: Monthly
Minimum Population/Sample: None
Performance Standard: Maintain performance level at or above 90% every month.
Acceptable Quality Level: Compliance may not fall below standard for more than two consecutive months or any three months in a year.
Interval Description: Not applicable
Reporting Value: Percent of reviewed 911 calls
Aggregation: Provided by AQUA system
Stratification: None
Limitations: Includes only incidents processed through MPDS. Excludes requests for assistance from other agencies, emergency transfers, attended patients, and rescue problem types.
Related Measures: None
Notes: AQUA is the Advanced Quality Assurance software package provided by Medical Priority Dispatch. This system is used to review cases and assess the performance of individual dispatchers and the system as a whole. AQUA provides standardized performance reports, including the values used for reporting this measure.

ATCEMS Open Performance Dashboard
City of Austin Open Data Portal
Travis County Performance Dashboard
City of Austin Performance Measures Database
  • Performance Measure:  1431 - Average Medical Priority Case Review scores
  • Orientation: External
  • Aggregation Level: Fiscal quarter
  • Update Frequency: Quarterly

Interlocal Agreement Between the City of Austin and Travis County for Emergency Medical Services (Fiscal Year 2014)

Development Status: Actively reporting
Definition Version: Version D
Revision Date: 2015-05-02
Revised By: David Andersen