Percentage
of downtime of critical digital services caused by a computer security
vulnerability or threat actor
Status
The status of this measure is reported annually to City Council as part
of the Information Security Office confidential reports and confidential
briefings in accordance to City code (2-11-16).
Trending
The City continues to increase its capabilities to detect and respond to computer security vulnerabilities and threats.
Additional Measure Insights
The Information Security Office and the various IT Divisions
at the city work together to collect, monitor, and analyze data from a variety
of sources. These data are used to identify and then respond to issues and
potential issues with availability of service, providing optimal uptime and
continued availability of critical digital services.
Measure Details and Definition
1) Definition: This
is a measure of how computer security vulnerabilities and/or threat actors are
affecting the availability of critical digital services.
2) Calculation method: This
measure is calculated by the following formula: The total amount of downtime
for critical digital services due to known computer security vulnerabilities
and/or threat actors divided by total expected uptime. The result is multiplied
by 100 to determine percentage.
3) Data Collection Process: The
data is collected as part of standard monitoring for technology and
cybersecurity operations.
4) Measure Target Calculation: The
target will be calculated based on satisfaction ratings and the various
initiatives planned by City departments to improve satisfaction levels.
5) Frequency Measure is Reported: Annually
(Fiscal Year)