City of Austin Performance Report 2015-16

Cases Terminated vs. Cases Filed 

Measure Description
This measure discloses how Municipal Court keeps up with its caseload by comparing the number of cases terminated—regardless of the year in which they were originally filed—to the total number of cases filed over the course of the fiscal year. Compliance includes payments or credits applied to fines as well as dismissals and acquittals.
Calculation Method
The measure compares the total number of cases terminated to the total number of cases filed within the current fiscal year in Municipal Court. Case types include traffic, parking, misdemeanor, and red light camera.
FY 2015-16 Results
For FY 2015-16 the goal was established at 100.00%. The Terminated versus Filed rate was 104.56%.
Assessment of Results
While the termination rate can be a reflection of how efficiently the Municipal Court is able to process files, it is impacted by how willing individuals are to take action to terminate their cases. The Terminated versus Filed rate decreased from 109.21% in FY 2014-15 to 104.56% in FY 2015-16, a decrease of 4.26%. In FY 2015-16, 338,265 cases were terminated, compared to 323,503 cases filed. A redesigned website, enhanced online services, innovative collection processes, and the implementation of additional automated telephone call out messages to remind customers of appearance and payment due dates had a positive effect on the cases terminated to filed rate.
Next Steps
Municipal Court will continue pursuing innovative ideas to encourage defendants to handle their cases quickly at court in addition to complying with the state mandated collections program. Municipal Court continues to assess and improve online services so customers do not have to travel to court locations.  Court will increase the use of automated telephone call out services to remind defendants of upcoming deadlines, and will seek to enhance skip-tracing methods to locate defendants who have not met their obligations. Court will implement an evening walk-in docket to increase access to judicial resources after traditional hours; this allows more opportunity for defendants to resolve their cases.
Contact Information
For more information contact Mary Jane Grubb, Court Clerk, at (512) 974-4692.