City of Austin Performance Report 2015-16

Average Age of Terminated Cases (Days) 

Measure Description
This measure reveals the efficiency of Municipal Court processes and procedures. The cases processed include: State law, traffic, parking, city ordinance, and red light camera violations.
Calculation Method
This measure is calculated by taking the length of time it takes to process cases from initial filing to termination for all cases terminated during the year and dividing that by the total number of cases terminated.
FY 2015-16 Results
For FY 2015-16, this goal was established at 215 days. The actual was better than the goal, at 158 days.
Assessment of Results
The actual average time to terminate cases decreased from 184 days in FY 2014-15 to 158 days in FY 2015-16, a decrease of 26 days or 14.1%. The implementation of additional auto dialer messages to remind customers of appearance and payment due dates, as well as warrant status has enabled the court to successfully reduce the average age of terminated cases by 39% from 260 days in FY 2011-12 to 158 days in 2015-16. In addition, e-citations written by the Austin Police Department are filed with the court much faster than paper citations, which allows customers to handle their cases more quickly, especially if they choose to do so online. The total number of terminated cases in FY 2015-16 was 338,265.
Next Steps
Municipal Court continues to assess and improve online services so customers do not have to travel to court locations. Court will continue to work on closing old cases through enhanced skip-tracing methods, expanding the number and type of telephone call out messages, and performing research to determine other collection techniques that may be effective for the court. In the future, more City departments will implement e-citation programs which will allow for more timely resolution by customers.
Contact Information
For more information contact Mary Jane Grubb, Court Clerk, at (512) 974-4692.