City of Austin Performance Report 2015-16

Percent of Priority 1 through 5 Calls Responded To On Time within the City of Austin 

Measure Description
This measure tracks the percent of calls responded to within the required time frame for priority one through five calls inside the city of Austin. This measure reflects Austin/Travis County Emergency Medical Services (ATCEMS) response times to Priority 1-5 categories and is an indicator of whether current staffing levels are adequate to meet the needs of the growing community.
Calculation Method
This measure is calculated by identifying the total number of Priority 1-5 calls with valid dispatch and on-scene/staging time stamp recorded for the first EMS advanced life support unit on-scene, divided by the total time segment of dispatch to on-scene/stage time in minutes/seconds.
The target times for each of the priorities are:
Priority 1 - 9:59 minutes or less   
Priority 2 - 11:59 minutes or less 
Priority 3 - 13:59 minutes or less 
Priority 4 - 15:59 minutes or less 
Priority 5 - 17:59 minutes or less  
While, ATCEMS responds to all medical calls regardless of priority, this performance measure only calculates Priority 1-5 response times within City of Austin.  As a result, incidents that occur outside the City limits (i.e. mutual aid incidents), stand-by incidents (Priority 6), STARFlight incidents, and priority levels greater than 5 are excluded.  
FY 2015-16 Results
In FY 2015-16, 95.7% of all Priority 1-5 calls were responded to within the target response times, exceeding the performance target of 90%.
Assessment of Results
In FY 2015-16, there were a total of 89,923 Priority 1-5 calls. In 95.7% of the incidents, ATCEMS responded to each priority within the time frame. This is 5.7% higher than the performance target of 90%. One reason ATCEMS exceeds the overall goal, is partially due to dynamic geographic coverage and the utilization of software that allows communications medics to move units to cover areas that are under-resourced during high call volume periods.
Next Steps
ATCEMS continues to conduct analysis of response time compliance for each priority, monitor workload demands, and make recommendations for additional peak-load units or movement of units where necessary to balance workload and maintain response time compliance. These evaluations help to allocate resources in the appropriate, high demand areas, and improve response times within the city of Austin.
Contact Information
For more information contact Jasper Brown, Chief of Staff, at (512) 972-7201.