City of Austin Performance Report 2015-16

Percent of Potentially Life-Threatening Calls (Priority 1) Responded to within 9 Minutes and 59 Seconds within the City of Austin


Measure Description
This measure tracks the percent of time that Austin Travis County Emergency Medical Services (ATCEMS) respond on-scene to potentially life threatening Priority One calls within 9 minutes, 59 seconds. Priority One calls have the biggest potential to be life threatening based on information received from the party calling 9-1-1. Priority One calls include cardiac arrest cases, where early CPR and defibrillation are proven to improve patient outcome.
Calculation Method
This measure is calculated by examining the total time, from the moment EMS 9-1-1 Communications receives a call for service to the moment an ambulance arrives at the incident, for a Priority One call. This measure does not include the time frame when a 9-1-1 call is initiated to when the Austin Police Department transfers the call to EMS 9-1-1 Communications.
FY 2015-16 Results
In FY 2015-16, 91.4% of all Priority One calls were responded to in less than 9 minutes, 59 seconds. This was a slight decrease from the FY 2014-15 performance, but exceeded the 90% target.
Assessment of Results
One reason ATCEMS exceeds the overall goal for Priority One calls, is largely due to dynamic geographic coverage and the utilization of software that allows communications medics to move units to cover areas that are under-resourced during high call volume periods. However, even with this technology there are still areas of the City of Austin that maintain a high workload and do not meet response time goals.
In FY 2015-16, there were a total of 110,006 incidents, of which 7,943 were Priority One calls.  This was an increase in call volume compared to the previous fiscal year which had 109,866 total incidents and 7,119 Priority One calls. ATCEMS anticipates the total number of responses to continue to increase as the City of Austin annexes new areas and population continues to grow.
Next Steps
ATCEMS conducts analysis of calls for response time compliance and workload demands in order to make recommendations for additional peak-load units or movement if necessary to balance workload to maintain response times. These evaluations help to allocate resources in the appropriate, high demand areas, and improve response times within the city of Austin.
Contact Information
For more information contact Jasper Brown, Chief of Staff, at (512) 972-7201.