City of Austin Performance Report 2014-15

Average Number of Days from when Nuisance Abatement Complaints are First Reported Until Voluntary Compliance

Measure Description
This measure tracks the average number of days from when nuisance abatement complaints are first reported until they are resolved through non-judicial (voluntary) compliance. This measure is important because it reflects Austin Code Department’s (ACD) average case process time and is an indicator of whether current staffing levels are adequate to meet the needs of the growing community.
Calculation Method
This measure is calculated by taking the total number of days between the date nuisance abatement complaints are received and the date when voluntary compliance occurs, divided by the total number of nuisance abatement cases with voluntary compliance for the reporting period.
FY 2014-15 Results
The department’s goal is to gain voluntary compliance within an average of 45 days from first reported. For FY 2014-15, ACD exceeded this goal with an average 36 days from when the complaint was first reported until voluntary compliance.
Assessment of Results
Nuisance abatement violations may include, but are not limited to weed lots (high weeds and grass) and junk lots (accumulated junk and debris). Nuisance abatement is an area of case investigation that is largely correlated with the weather. ACD saw an increase in the number of nuisance abatement cases from 9,154 cases in FY 2013-14 to 11,335 cases in FY 2014-15. The increase in the number of cases can be attributed to the overall increase in rainfall in FY 2014-15, as well as, the Memorial Day Flood of 2015. The average number of days from when a complaint was first reported until voluntary compliance has increased from FY 2013-14 to FY 2014-15 from 15 days to 36 days. Although ACD has declined in this measure, the results for FY 2014-15 are still exceeding the goal of an average of 45 days from first compliant until voluntary compliance.
Image of Code officer standing in cluttered yard.
Next Steps
The actuals for the last five years have exceeded the target of 45 days. Therefore, ACD has revised the target for this measure to be reflective of an achievable target. The goal for this measure in FY 2015-16 is an average of 25 days from when nuisance abatement complaints are first reported until voluntary compliance.
Contact Information
For more information contact Paul Tomasovic, Assistant Director, ACD (512) 974-1952.