City of Austin Performance Report 2014-15

Medical Priority Dispatch Protocol Compliance

Measure Description
This measure tracks the percentage of cases that comply with the Medical Priority Dispatch Standards. Austin-Travis County Emergency Medical Services (ATCEMS) reviews recordings of 9-1-1 calls managed by our communications medics. The cases are randomly selected for review and are compared to the International Medical Priority Dispatch Standards (MPDS). These standards are used in the Communication Center to assess patients over the phone and provide medical instructions while an ambulance is responding to the incident. The overall compliance score is a composite of the sub-sections that are scored against the standard.
Calculation Method
The average of all Medical Priority Case Review scores of the randomly-selected 9-1-1 calls.
FY 2014-15 Results
Based on a random review of 4,206 calls, 3% of the total call volume, the overall score was 98.8%. This exceeds the goal of 90%.
Assessment of Results
ATCEMS Communication Medics are the first to provide critical and often lifesaving instructions to the caller or patient. The Communication Medic is a vital role in the overall continuum of care. This measure is used to monitor the performance of the EMS Communication Center and is required to maintain our accreditation from the International Academies of Emergency Medical Dispatch. Compliance to the dispatch standards continues to exceed the performance targets each year. The performance target for this measure has changed from 98.5% in FY 2013-14 to 90.0% in FY 2014-15 to better align with the industry standards of 90.0% compliance.
Ambulance in the foreground waiting for patients to be loaded, car accident in the background.
Next Steps
In future years, EMS will need to move to a new scoring standard to maintain accreditation by the National Academy of Dispatch; the measurement will no longer be an average of scores but based on a percent of random reviews that are out of compliance based on 9-1-1 call volume.
Contact Information
For more information contact Jasper Brown, Chief of Staff, at (512) 972-7201.