City of Austin Performance Report 2015-16

Citizen Satisfaction with Flood Control Efforts 

Measure Description
This measure is a key indicator taken from the annual City of Austin Community Survey.  This measure reports the total percentage of favorable responses received to the following survey question: “How satisfied are you with various flood control efforts?” The survey is prepared and conducted by a third-party vendor external to the City of Austin. A random sample of addresses within the city limits are selected and used as a representative sample of the general population of the City.  The representative sample includes roughly 200 respondents from each council district.  Satisfaction with flood control efforts is an indicator on how citizens perceive Watershed Protection efforts to reduce the impacts of flooding within the community.
Calculation Method
This measure is calculated using responses from the City of Austin Annual Community Survey. The sum of “very satisfied” and “satisfied” responses are divided by the total number of respondents who reported having an opinion to this question. The measure excludes those who left the question blank or reported “don’t know.”
FY 2015-16 Results
In FY 2015-16, 48% of respondents were satisfied/very satisfied with flood control efforts.
Assessment of Results
Citizens reported a 48% favorable response to flood control efforts, consistent with FY 2014-15. Increases in extreme flooding events, such as the Halloween Floods of 2013 and 2015 and the Memorial Day Flood of 2015, may have contributed to the decreases in citizen satisfaction beginning in FY 2013-14. Austin is in the middle of the Central Texas “flash flood alley,” where there is a higher potential for high-magnitude flooding compared to any other region of the United States.
Next Steps
The Watershed Protection Department continues to evaluate ways to improve its flood control efforts and increase public outreach regarding flood safety awareness. The Department plans to increase its online presence by posting periodic project updates for citizens to learn about the status of projects that may impact them. Watershed will also hold public meetings earlier in the capital project schedule to gain feedback from the public, which will be integrated into the design process. Lastly, the Department plans to work on a specific outreach program with the Austin area school districts to provide flood safety information to staff, parents, and students.
Contact Information
For more information contact Kevin Shunk, P.E., Division Manager, Watershed Engineering Division at (512) 974-9176.