City of Austin Performance Report 2015-16

Percentage of Warranted Locations Staffed by Crossing Guards 

Measure Description
Crossing Guard personnel are provided to help ensure that students and those accompanying them can safely cross residential and arterial streets that are adjacent to school locations. The crossing guards provide a visible presence and actively monitor traffic flow and pedestrian activity to ensure that streets are crossed safely during morning and afternoon coverage hours. This measure compares the need for crossing guards with the Department’s ability to meet that need.
Calculation Method
This percentage is developed by calculating the number of hours that locations are staffed with crossing guards divided by the total number of monthly hours required to cover all warranted locations, minus 100.
FY 2015-16 Results
The FY 2015-16 goal for this measure was 99%; the Department met the goal, with an outcome of 99%.
Assessment of Results
The Department maintains its 99% coverage rate by utilizing crossing guard supervisors as back-up when a regularly-scheduled guard is not available, and working with school principals and campus advisory groups to reallocate crossing guards to the most critical locations. The Crossing Guard program employs approximately 230 crossing guards and crossing guard supervisors, stationed at 97 elementary schools in the Austin, Del Valle, Eanes, Leander, Manor, Pflugerville, and Round Rock Independent School Districts. There are over 200 crossing locations, which are determined based on traffic volume and speed, line of sight issues, location history, and adult to children ratios. A minimum of 20 children crossing during school zone hours is the usual standard to warrant a crossing guard. There are two major challenges each year to the program: 1) the ongoing turnover in the part-time employees who work as crossing guards and 2) attracting enough individuals to cover the crossing locations. In FY 2015-16, the City implemented a pay raise and opportunity for benefits for those seasonal/temporary employees that work over 20 hours a week. Initial analysis suggests that these two changes have possibly stabilized the department’s ongoing turnover issue.
Next Steps
In FY 2016-17, the City has another living wage increase planned to further address turnover of crossing guards. In addition, the City is pursuing authorization from the State Legislature to raise the vehicle registration fees which fund school crossing guards and secure funding for the sustainability of this program.
Contact Information
For more information contact Chad Crager, P.E., Community Services Division, at (512) 974-3570, or visit