The Knowledge Management Division is comprised of two sections: The Business Analysis & Research (BAR) Team, and the Clinical Performance Management Team. The goal of both sections is to improve performance through the use of data, analysis and process improvement. This is accomplished by using reporting tools, Business Intelligence (BI) via different presentation tools, such as the web, or in the case of clinical improvement opportunities, providing individual feedback and education in a one on one environment.
- Deployed the Designated Medical Officers (DMO) in the
field and assigned them to a shift. This created better alignment
with the schedules that our Medics work. The DMO’s are assigned to
the dispatch matrix and are automatically assigned to high priority calls,
such as cardiac arrests.
- Added an additional DMO, for a total of 4. This
will allows us to cover each shift with a DMO. This will create a
better a division of labor among the team (4 shifts were covered by 3
DMO’s prior). This also creates better alignment and consistency between
- Deployed 5 additional Wi-Fi hotspots at EMS stations
(10 total). This is part of a larger project that aims to improve
internet connectivity for line staff.
- Began a test deployment of Surface Pro devices for EMS
captains. The goal is to create a mobile office solution where
Captains can complete work while deployed on an ambulance.
- Completed a draft dashboard in the Open Performance
environment. This dashboard will replace our current external facing
website for performance metrics and will go live in early 2018. The
new dashboard utilizes visual cues to call out current performance status
and uses a more pleasing visualization scheme.
- Deployed the Optima predictive analytics
solution. The solution analyzes past data to help predict where incidents
occur in the future.
Average Days to Close Clinical Reviews by Month (Fiscal Year 2017)
The Clinical Performance Team is responsible for clinical performance in EMS. To accomplish this, the team fields calls from providers who call with questions or to report an event that has a clinical component. The team performs fact finding, which includes interviewing providers, as well as review of other pertinent information, including the dispatch record and the patient care record. The outcome of the investigation can result in education to the provider, or a personal “Thank You” for a job well done. This type of information is aggregated and reported. Opportunities for improvement are given to education staff for dissemination to the system.
Designated Medical Officers (DMO's) - Field Deployment
Three DMO’s are assigned to a shift to better align with the schedule our medics are on. The DMO’s are included in the 911 response matrix and are dispatched to assist with various calls. The DMO is on scene to provide clinical expertise and provide assistance as needed. In addition, the DMO’s visit with medics and provide education on system issues we have identified, and provide feedback on clinical performance. One of goals with this deployment was to focus on creating a positive relationship with our medics. To date, the feedback has been positive!