Number and percentage of digital inclusion program participants who report improved digital skills


The City contracts with local Austin nonprofit groups to provide free digital literacy programs so that all residents can participate in our digitally evolving society. The available digital literacy programs range from introductory computer hardware and software skills, navigating the internet, and using email safely, to advanced workforce skills and productivity programs.
This measure tracks the percent of people going through this training who express that their digital skills have increased as a result of this program. This measure informs City staff on how our contractors are performing in delivering this training.
The City of Austin partnered with the University of Texas at Austin to conduct a survey on access and use of digital technology by Austinites in 2018.  While the City and its partners are working to bridge the digital divide, 5 percent of Austinites still lack home broadband service, which can affect fulfilling daily needs, accessing social services, and improving their quality of life. For example, many residents use the Internet to pay City bills, learn new skills, and apply for jobs.  Seventy-two percent of individuals who lack a home connection find other ways to access the Internet via smart phone or a public location.  76 percent of non-users also report that they do not know enough to go online themselves, highlighting the importance of the digital access and literacy trainings offered by the City and local non-profits.


Since the onset of COVID-19, social distancing restrictions have extremely hampered our contractor’s ability to deliver digital literacy training. People who need this training are often unable to begin training via web conference. The City is working with the contractor to both offer more digital literacy content online and to begin re-opening classroom learning at the DeWitty Center and other partner sites. Any recommendations to adjust variables contributing to this metric are weighed against the additional value gained, this could result in a change to the assessment structure and projected goal.
Note: to see the underlying data for this chart, please select the "View Source Data" link to the left.

Additional Measure Insights

It is not a current practice to segment performance data by demographic detail.  However, data is segmented for client population demographics.

Measure Details and Definition

1) Definition:  This measure shows the percent of clients receiving digital literacy training through City contracted service who report that their digital skill has increased over the course of the training.
2) Calculation method: This measure is calculated as the number of clients reporting that their digital skills have increased divided by the number of clients who attended the training.
3) Data Collection Process:  The data behind this measure is captured by City contractors on survey forms, aggregated, and reported as a single data point for the quarter via our grant management system, PartnerGrants.
4) Measure Target Calculation: The measure target is a product of contract negotiations with the City's current training provider. This target was informed by historical data and is reviewed annually.
5) Frequency Measure is Reported: Quarterly (Fiscal Year)
Date page was last updated: April 2021