City of Austin Performance Report 2015-16

Percent of On-Time Initial New Residential Reviews

Measure Description
New Residential Review tracks the overall on-time percentage for new residential construction reviews including those performed by external review partners. These applications do not include applications for additions or remodels of existing homes. The Building Criteria Manual mandates that all residential reviews must be completed within five (5) business days* of the initial filing of the application. This measure tracks the success rate with regard to City staff being able to comply with the Land Development Code and Building Criteria Manual mandates.
Prior to June 6, 2016, the Land Development Code mandated that all residential reviews must be completed within seven (7) calendar days of the initial filing of the application.
Calculation Method
This measure is calculated by dividing the total number of applications reviewed within the five day time period by the total number of applications received. The five day window begins on the date the application is submitted.
FY 2015-16 Results
For FY 2015-16, 33% of residential plan reviews were completed within the five business day mandate.
Assessment of Results
The above chart illustrates the history of the performance measure in the last three years. Goals for this new measure were not set prior to FY 2015-16, however historical data was available. The number of new construction applications increased by 26% from 3,159 in FY 2014-15 to 3,976 in FY 2015-16. The quality of applications received and the number of updates per initial application submitted for review directly affects this performance measure, along with partner-review work units which have different or non-existent code-mandated deadlines beyond the work unit’s five business day turnaround. By using overtime, the Residential Review team was able to increase the percent of on-time initial new residential reviews from 23% in the previous fiscal year to 33%. In addition, a limited contract for a third party reviewer diverted over 80 applications in FY 2015-16.
Next Steps
The Department is anticipating another increase in the number of total residential applications in FY 2016-17. An increased third party review contract approved for FY 2016-17 is expected to be in place in May 2017, which will divert an estimated 700 reviews and other production builder applications. Additionally, an Expedited Building Permit Program will be implemented in early summer 2017 with full implementation expected by FY 2017-18, which will divert some of the plan reviews and consultations from Residential Review. Last, two Planner III positions were approved in the FY 2016-17 Budget, and these positions are anticipated to be hired soon and trained by June 2017. The addition of programs and resources will assist with increasing the percent of new initial residential reviews completed on-time.
Contact Information
For more information contact Beth Culver, Development Services Division Manager, Plan Review, at (512) 974-3111.