City of Austin Performance Report 2015-16

Percent of Building Inspections Performed Within 24 Hours of Request

Measure Description
This measure is the percentage of inspections conducted by the Building Inspections Division within 24-hours of scheduling compared to the total number of inspections performed. These inspections include residential building, electrical, plumbing, mechanical, energy, and commercial building inspections. The measure reflects the efficiency of the department in processing and responding to building inspection requests in a timely manner, thereby decreasing potential construction costs to customers.
Calculation Method
This measure is calculated by dividing the number of building inspections conducted within 24-hours of the request by the total number of building inspections performed during the fiscal year.
FY 2015-16 Results
The goal for this measure in FY 2015-16 was 95%. The Department completed 91% of building inspections within 24-hours of the request.
Assessment of Results
In FY 2015-16, the Building Inspections Division performed 277,246 inspections. This represents a 15% increase in the number of inspections performed compared to the 240,632 inspections performed in FY 2014‑15.  The increase in workload is primarily attributed to development growth. Each inspector performed an average of 26.3 inspections per day, with 91% of those inspections conducted within 24-hours of the request.
Next Steps
At the start of FY 2016-17, the number of inspections performed within 24-hours of request are trending downward due to the increase in workload.  Continuing development growth and employee retirements contribute to increased workload.  Overtime is being used to manage the workload increase, however in order to properly manage the workload and continue to provide a high level of quality service that is expected from the division, additional resources such as 3rd party inspections will be required.
Contact Information
For more information contact Jose Roig, Building Inspections Manager, at (512) 974-9754.