Community Services

2017 Year in Review


Austin Public Library

Serving knowledge, technology and inspiration to the Austin community, the Library is a hub of books and education, a meeting place of minds and an incubator of ideas.
  • Closed the old Faulk Central Library and opened the new Central Library. The grand opening had 16,850 visitors, circulated 9,500 items, received 28,000 web visitors, and the Recycled Reads Gift Shop had revenue of $8,775.
  • Planned and executed the move of the Central Library’s entire collection (400,000 volumes) from Faulk Library to the new Central Library using only Library staff.
  • Closed the Southeast branch for renovations and partnered with the Austin Parks and Recreation Department to open an interim computer lab and provided Bookmobile service at the Dove Spring Recreation Center.
  • Signed up 27,000 new library cardholders during the My Library Card marketing campaign.
  • Diverted 294 tons of materials from the landfill though our Recycled Reads Bookstore.
  • Partnered with the Communication and Technology Management Division to install Virtual Desktop systems thus reducing the overall cost of hardware and software for the Library.
  • Launched We Recommend, a book recommendation tool that allows customers to explore book titles by audience and genre.
2017  AWARDS
  • 2017 Texas Library Association Branding Iron Award for the Austin Public Library Radio Show & Podcast “Volumes”
  • 2017 Archival Award of Excellence given by the Texas Historical Record Advisory Board for the Austin History Center’s efforts to better document and preserve architectural related collections.

Animal Services

Prevents animal homelessness and promotes humane, compassionate treatment of animals by enforcing regulations, providing a safety net for lost or homeless animals and achieving live outcomes for at least 90 percent of sheltered pets.
2017 AWARDS
  • Maddie’s Fund Lifesaving Academy Grant in partnership with Austin Pets Alive! to help other communities implement lifesaving programs.
  • Selected as capstone project partner by International City/County Management Association (ICMA)

Austin Public Health

Helps prevent disease, promotes healthy practices, and protects the well-being of this community.
  • Provided comprehensive public health and human services support during Hurricane Harvey response by participating in the activation of the Emergency Operations Center, serving as Medical Operation command staff, and providing case management to evacuees.  APH staff assisted with medical sheltering, hospital and primary care coordination, patient tracking/repatriation, syndromic surveillance, medical hotline support, pharmacy operations, infection control and disease surveillance, shelter food safety and general sanitation shelter inspections.
  • Completed the 2017 Critical Health Indicators Report representing the APH efforts to collect, analyze, and present information on adverse health conditions that affect our residents. The data report notes the successes in creating a healthier environment, but also presents the health disparities and challenges that persist in our community.
  • Developed and implemented an electronic Women, Infants, and Children (WIC) record.  This project started two years ago and involved three different states (Louisiana, New Mexico and Texas) and two tribal organizations. The system is now being piloted. The rest of the State will be roll out the new system in 2018.
  • Exceeded the target for number of persons transitioned out of poverty by 68% - 76 persons transitioned – the target was 45.
  • Launched a real time eating establishment inspection reporting system.  APH purchased and started implementation of the Digital Health Department software solution to enable real time inspection reporting, on-line application submittal and on-line payment.
  • Implemented the first Mayor’s Healthiest Workplace and School awards with the Mayor’s Health and Fitness Council.  Thirty seven workplaces were certified covering over 94,000 employees and had 60 schools representing over 37,000 students, get recognized as “exemplary.” Promotion, education and implementation of comprehensive wellness policy, systems and environmental changes, including tobacco-free policies, is a key component of these recognitions.
  • Partnered with Child Inc. to redesign their food menu. This change has impacted all Child Inc. Head Start locations, reaching 1,800 children as well as staff.  Students will consume 50% less processed foods, while increasing their fresh fruit and vegetable intake through the menu redesign.
 2017 AWARDS
  • Five Star Award (exceptional performance in areas of timeliness, remote birth access system, training/participation and birth registration), State of Texas

Parks and Recreation Department

Provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community.
  • Prepared the Parkland Events Task Force (PETF) report in collaboration with stakeholders moved it through adoption by City Council.  The PETF created additional tools for enforcement of vending and parking in parks during events, and codified policies regarding events at three downtown parks that host special events.
  • Collaborated with It’s Time Texas on the Stronger Austin initiative in an effort to improve access to health and wellness services in Austin neighborhoods where residents are disproportionately at risk for obesity and related chronic diseases. 
2017 AWARDS