City of Austin Performance Report 2014-15

Citizen Satisfaction with Flood Hazard Mitigation Efforts

Measure Description
Citizen satisfaction with flood hazard mitigation efforts is a key performance indicator taken from an analysis of survey responses to a Watershed Protection Department-specific Citizen Satisfaction Survey. A new measure for FY 2013-14, it is more specific to the department than the annual City of Austin Community Survey that reports the total percentage of favorable responses received. Flood control is important because flooding is hazardous to people and property. Austin is in the middle of Central Texas “flash flood alley,” where there is a higher potential for high-magnitude flooding than any other region of the United States.
Child learning from Watershed Protection employee.
Chart depicting the Citizen Satisfaction with Flood Control/Flood Hazard Mitigation Efforts
Calculation Method
This measure is calculated using an analysis of survey responses to a Watershed Protection Department-specific Citizen Satisfaction Survey. The survey recipients were a statistically valid random sample of drainage utility fee customers.
FY 2014-15 Results
The FY 2014-15 target for this measure was 60% and the department exceeded this with 72%.
Assessment of Results
The FY 2014-15 actual for the new measure shows satisfaction for “flood hazard mitigation efforts” that exceed the goal. This is attributed to heightened awareness of the department’s services following two significant flood events that occurred within this timeframe. The department survey also includes background and educational information to help the respondent understand the department’s services. In response to the 2013 Halloween Flood, the Department accelerated buyouts in the Lower Onion Creek project area. Buyouts were identified as the most cost-effective flood mitigation solution for this area. Additional funding was approved by Council in June and September of 2014 for the acquisition of approximately 370 additional properties in the project area. The WPD buyout program in Onion Creek has been underway since 1999, and 570 properties had been acquired by the end of FY 2014-15.
Citizens Interacting with a model created by the Watershed Protection Department.
Next Steps
The Department will continue to implement projects and programs to reduce flood threats, including floodplain analyses, identification of existing and potential flooding problems, benefit/cost analyses of potential solutions, design and construction of flood mitigation projects, and identification of future participants in the Regional Stormwater Management Program.
 WPD provides information regarding the buyout program to citizens through a targeted buyout program website, project brochures, a buyout hotline, and a buyout program office located in the vicinity of the buyout area.
Contact Information
For more information contact Pam Kearfott, PE, Supervising Engineer of the Creek Flood Mitigation Program, (512) 974-3361.