City of Austin Performance Report 2014-15

Cases Terminated vs. Cases Filed

Measure Description
This measure discloses how Municipal Court keeps up with its caseload by comparing the number of cases terminated to cases filed. Compliance includes payments or credits applied to fines as well as dismissals and acquittals.
Calculation Method
The measure compares the total number of cases terminated to the total number of cases filed within the current fiscal year in Municipal Court.
FY 2014-15 Results
The FY 2014-15 the goal was established at 105.88%. The Terminated vs Filed Rate increased from 103.25% in FY 2013-14 to 109.21% in FY 2014-15, an increase of 5.96%.
Assessment of Results
A redesigned website, enhanced online services, innovative collection processes, and the implementation of additional automated telephone call out messages to remind customers of appearance and payment due dates had a positive effect on the cases terminated to filed rate .
Next Steps
Municipal Court will continue pursuing innovative ideas to encourage defendants to handle their cases quickly at court in addition to complying with the state mandated collections program. Municipal Court continues to assess and improve online services so customers do not have to travel to court locations. Court will increase the use of automated telephone call out services to remind defendants of upcoming deadlines and will seek to enhance skip-tracing methods to locate defendants who have not met their obligations.
Contact Information
For more information contact Mary Jane Grubb, Court Clerk, at (512) 974-4692.