City of Austin Performance Report 2014-15

Percent of Homeless Clients Residing in Shelters that Receive Case Management Services

Measure Description
This measure identifies the percentage of homeless people in shelters who received case management services. It includes only clients housed at emergency shelters funded by the City of Austin Social Service Contracts:  Casa Marianella, Salvation Army, Front Steps, SafePlace and Foundation for the Homeless. 
Calculation Method
This measure is calculated by taking the number of homeless clients residing in shelters receiving HHSD-funded case management services divided by the total number of homeless clients residing in shelters.
FY 2014-15 Results
This is a new key performance indicator for the department in FY 2015-16. However, historical data allows the department to provide prior year results. Since it is a new measure, no goals were established for prior years.  The FY 2014-15 result was 22.82%, and the FY 2015-16 goal is 30%.
Assessment of Results
FY 2015-16 will be the first year that this measure is officially tracked as a City of Austin measure. The measure goal was developed by using estimates for all of the agencies except for Front Steps ARCH. Shelters that serve families have approximately 100% case managed clients.  As a result, their total program output was used to estimate the goal. However, the shelters that serve the chronically homeless have a very low percentage of clients who are provided case management services, as low as 12% for the City’s Austin Resource Center for the Homeless (ARCH) and 25% for the Salvation Army downtown shelter. The measure for ARCH was derived by reviewing their performance measures, which included an output measure of all the clients served and another output of all the clients who were provided case management services.  The measure for Salvation Army was derived by reviewing their “transitioning from homelessness to housing” outcome which includes all of the clients receiving case management and comparing that to their total program number reported.
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Next Steps
Beginning in FY 2015-16, this will be a key performance indicator for HHSD. The agencies were asked to track the measure for two quarters in FY 2014-15 to ensure the estimates are correct and appear appropriate.  In FY 2015-16 the shelter contracts will include this outcome, so we will have data reported from the agencies starting this fiscal year. In FY 2015-16, HHSD has started working with the Innovation Office to address issues outside of the ARCH and Salvation Army downtown shelters.  Through this partnership we anticipate adding additional tools and resources for case managers to utilize that will help them improve the outcomes of the clients with whom they work. 
Contact Information
For more information contact Stephanie Hayden, Deputy Director, Community Relations & Health Equity, at (512) 972-5017.