Number of Repair Services Provided to Homeowners During the Fiscal Year

Measure Description
This measure captures the number of households/persons assisted through all Neighborhood Housing and Community Development (NHCD) housing repair programs under the Homeowner Assistance category:  Architectural Barrier Removal (ABR) Program – Owner, Emergency Home Repair (EHR) Program, Homeowner Rehabilitation Loan Program (HRLP), LeadSmart Program, General Obligation (G.O.) Repair! and Holly Good Neighbor Program. This measure provides a snapshot of the total impact of these programs provided to the community.
Calculation Method
This measure is calculated by summing the total number of services provided through the above listed housing repair programs.
FY 2015-16 Results
The goal for FY 2015-16 was to provide 663 services. In FY 2015-16, NHCD provided 708 services, exceeding the goal by 6.8%.
Assessment of Results
Homeowner assistance programs assisted 708 households in FY 2015-16. Specifically, the G.O. Repair! Program outperformed its program goal by 223% and assisted 236 households. The LeadSmart program provided remediation services to 29 units, achieving approximately 58% of its goal. Despite increased outreach, this program remains challenged by finding income-eligible households that meet the program requirements to qualify for lead abatement. The Homeowner Rehabilitation Loan Program (HRLP) served 12 households and met approximately 133% of its annual goal. The remainder of the repair services were provided through the Architectural Barrier Removal-Owner, Emergency Home Repair, and Holly Good Neighbor programs. Improved performance has been due to a dedicated outreach coordinator who has worked with staff to implement short-term strategies to increase both awareness and participation in the programs.
Next Steps
Home repair activities are a high priority and are considered critical for NHCD. One of the contractors, the Austin Area Urban League, has added additional contractors for the current fiscal year and is actively recruiting new participants. Moreover, the Department is working closely with other departments to increase client referrals. The City of Austin will be expanding the program to incorporate Travis County, which will offer additional clientele.  Furthermore, the City of Austin has brought all the repair programs under a single application and delivery platform. The Department is working closely with Austin Energy and other non-profit partners to create a unified application and a method of allocating program costs.
Contact Information
For more information contact Rebecca Giello, Assistant Director, at (512) 974-3045.