City of Austin Performance Report 2015-16

Percent of Clients Enrolled in Self-Sufficiency Case Management who Report a Reduction or Elimination of Income Barriers

Measure Description
This measure identifies the percentage of clients receiving self-sufficiency case management services through the City of Austin’s Neighborhood Centers who have reported a reduction or elimination of barriers to bringing income into their households due to using these services. Case management is provided by licensed social workers funded through the Community Services Block Grant and the City of Austin Public Health Department.
Calculation Method
This measure is calculated by dividing the number of clients who reported a reduction or elimination of barriers to bringing income into their households as a direct result of utilizing self-sufficiency case management services by the total number of clients enrolled in case management services.
FY 2015-16 Results
In FY 2015-16, 73% of clients reported a reduction or elimination of income barriers, 12% below the established goal of 85%.
Assessment of Results
FY 2015-16 experienced a 13% increase in clients who reported a reduction or elimination of income barriers compared to the previous year.  Many clients enrolled in the self-sufficiency case management program face barriers to employment, such as: lack of stable work history, inadequate transportation, limited child care options, little to no education, unstable housing, criminal background, or mental health issues which prevent them from successfully obtaining and maintaining employment.
In FY 2015-16, several steps were taken to increase the effectiveness of case management services.  Current partnerships with child care agencies were strengthened to further leverage child care assistance to case management clients. Additionally, partnerships with Workforce Solution and Austin Free-Net helped to assist clients with job training, education, and skills development. A partnership with the Transit Empowerment Fund and Capitol Metro assisted clients with transportation. New assistance was added to help with maintaining stable housing.  Lastly, a new partnership was initiated with Travis County Criminal Justice Planning to better connect ex-offenders to needed resources. 
Next Steps
Compared to the previous two years, FY 2015-16 experienced an increase in the number of clients who reported a reduction or elimination of income barriers because of a more focused approach to addressing potential barriers to employment.  Staff continues to participate in training focused on increasing knowledge and skill in working with clients who have criminal backgrounds.  Additionally, Austin Public Health continues to maintain current partnerships with childcare agencies, Workforce Solution, Austin Free-Net, Transit Empowerment Fund, Capital Metro, and Travis County Criminal Justice Planning.  Maintaining partnerships and training will improve performance and help to attain the goal in FY 2016-17.
Contact Information
For more information contact Donna Sundstrom, Assistant Director, Community Services, at (512) 972-6844.