City of Austin Performance Report 2015-16

Percent of Homeless Clients Residing in Shelters That Receive Case Management Services

Measure Description
This measure identifies the percentage of homeless people in shelters who received case management services. This measure counts the number of clients housed at emergency shelters funded by the City of Austin Social Service Contracts, including Casa Marianella, Salvation Army, Front Steps, SafePlace, and Foundation for the Homeless.
Calculation Method
This measure is calculated by taking the number of homeless clients residing in shelters receiving Austin Public Health funded case management services divided by the total number of homeless clients residing in shelters.
FY 2015-16 Results
The result for this measure in FY 2015-16 was 30.74%, exceeding the goal of 30%.
Assessment of Results
This measure is a new key performance indicator for Austin Public Health. Although targets were not set prior to FY 2015-16, prior year data is available. Three of the shelters that provided accommodations for families also provided case management services to 100% of their clients.  High volume shelters that serve the chronically homeless had lower percentages of individuals receiving case management services ranging from 11% to 27%. In total for FY 2015-16, 30.74% of clients who reside in shelters received case management services.
Next Steps
In FY 2015-16, Austin Public Health began work to implement process improvements with the Innovation Office to address issues outside of the Austin Resource Center for the Homeless (ARCH) and Salvation Army downtown shelters.  The Ending Community Homelessness Coalition recently initiated a new committee to explore issues of shelters, case management and community coordination. Through these partnerships, Austin Public Health anticipates adding additional tools and resources for case managers to help improve client outcomes.
Contact Information
For more information contact Stephanie Hayden, Interim Director, at (512) 972-5017.