City of Austin Performance Report 2015-16

Average Number of Days From When Zoning Complaints Are First Reported Until Non-Judicial Compliance

Measure Description
This measure is the average number of days from when zoning complaints are first reported until they are resolved through voluntary compliance, or before judicial or quasi-judicial action occurs. This measure focuses on the total case processing time of zoning complaints. Total case processing time is the amount of time Austin Code inspectors take to respond and investigate plus the amount of time the owner takes to complete necessary actions to achieve voluntary compliance. The department focuses on achieving voluntary compliance because it is important to provide professional customer service and adequate education of city codes by giving citizens the opportunity to correct code violations before the cases are escalated to non-voluntary enforcement.
Calculation Method
This measure is calculated by taking the total number of days between the date zoning complaints are received and the date when voluntary compliance occurs, divided by the total number of zoning cases with voluntary compliance for the reporting period.
FY 2015-16 Results
Austin Code Department’s goal is to gain voluntary compliance within an average of 130 days from when a zoning compliant is first reported. The average for FY 2015-16 was 149 days.
Assessment of Results
Zoning cases range in complexity. A few examples of zoning violations include, but are not limited to, a violation indicating a prohibited use of a property based on the zoning use district, no site plan submitted or reviewed/approved by the Development Services Department, and work occurring without the proper permit from the Development Services Department. The number of zoning cases investigated by Austin Code Department has increased from 6,353 cases in FY 2014-15 to 6,634 zoning cases in FY 2015-16. The average number of days from when a complaint was first reported until voluntary compliance is achieved has increased from FY 2014-15 to FY 2015-16 from 129 days to 149 days. The average time from investigation until voluntary compliance of a zoning violation is impacted by the time needed to request and successfully obtain a license or registration, rezoning request, a variance (exception), site plan, site plan corrections, permits, and sometimes construction/demolition required to achieve compliance.
Next Steps
Austin Code continues to work closely with the Planning and Zoning and Development Services Departments to create processes and procedures that are customer-focused to assist in reducing the amount of time the owner takes to complete necessary actions for voluntary compliance. For instance, in FY 2016-17, the Development Services Department will partner with Texas State University to review the process regarding work without permit.
Contact Information
For more information contact Paul Tomasovic, Assistant Director, (512) 974-1952.