City of Austin Performance Report 2015-16

Average Number of Training Hours for Investigative FTEs for Fiscal Year

Measure Description
This measure tracks the average number of training hours for each investigative full-time equivalent (FTE) employee. This measure is important because it reflects Austin Code Department’s (ACD) commitment to training and providing quality service to citizens.
Calculation Method
This measure is calculated by taking the total number of training hours divided by the number of investigative full-time equivalent employees.
FY 2015-16 Results
The average number of training hours for FY 2015-16 is 73 hours per investigative employee, which exceeds the target of 70 hours.
Assessment of Results
ACD has approximately 60 positions that perform investigative code enforcement. ACD’s commitment to training can be seen in the 12-week Austin Code academy that is designed to give new investigative staff the required training to facilitate their ability to qualify for the State of Texas Code Enforcement Officer registration and the International Code Council certifications, e.g. International Property Maintenance Code and International Zoning certification. In order to maintain the certification, all inspectors must meet continuing education credit hours that are required through trainings, such as Texas Education Extension and trades (plumbing, etc.).
Next Steps
ACD will continue to prioritize training for investigative employees. In FY 2016-17, ACD will maintain the target of an average of 70 training hours per investigative full-time equivalent employee.
Contact Information
For more information contact Dan Cardenas, Assistant Director, at (512) 974-1957.