City of Austin Performance Report 2015-16

Shelter Intake Per Capita

Measure Description
This measure assesses the shelter intake as a percent of the Travis County population. Intake is the number of companion animals brought into the shelter through stray intake, transfers from rescues, and owner-surrender. This measure helps determine if the intake prevention and education efforts are successful. 
Calculation Method
This measures the number of companion animal intake divided by the Travis County population using the Animal Center’s Shelter Management System (known as “Chameleon”) and census data.
FY 2015-16 Results
The goal for this measure was set at 2.0 animals per capita; the actual result was 1.39%. The goal is for the number of intakes to stay below 2 per 100 residents.
Assessment of Results
This measure is intended to determine how well Animal Services is able to keep pace with a growing population in terms of animal intakes at the shelter. Intake per capita has trended downward since FY 2011-12 as shown by decreased shelter intake compared with Travis County population growth. Educational efforts and an emphasis on spay/neuter programs at the Austin Animal Center and partner organizations like Emancipet have made great improvements in intake numbers.
Next Steps
Previously, intake per capita had been evaluated solely on the jurisdictional level. Field services staff will continue with a more in-depth analysis of community animal services data in order to better understand where the animals are coming from to better target resource delivery and ensure programs and services truly meet community needs and keep pets in homes. Creating neighborhood-level programming specifically designed for portions of the community with higher than average intake should further reduce the number of animals brought to the shelter, reduce the disproportionate demand for animal services, and engage a broader portion of the population with the Austin Animal Center’s mission.
Contact Information
For more information contact Lee Ann Shenefiel, Interim Chief Animal Services Officer at (512) 978-0500.