City of Austin Performance Report 2014-15

Percent of Building Inspections Performed with 24 Hours of Request

Measure Description
This measure is the percentage of inspections conducted by the Building Inspections Division within 24 hours of scheduling as compared to the total number of inspections performed. These inspections include residential building, electrical, plumbing, mechanical, energy, and commercial building inspections. The measure reflects the efficiency of the department in regard to processing and responding to building inspection requests in a timely manner, thereby decreasing potential construction costs to customers.
Calculation Method
This measure is calculated by dividing the number of building inspections conducted within 24 hours of request by the total number of building inspections performed during the fiscal year.
FY 2014-15 Results
The goal for this measure in FY 2014-15 was 90%. The Department completed 93% of building inspections within 24 hours of request, 3% above its goal.
Assessment of Results
In FY 2014-15, Building Inspections performed 240,632 inspections. This represents a 5% increase in the number of inspections performed compared to the 228,576 inspections performed in FY 2013‑14. Each inspector performed an average of 23.5 inspections per day, with 93% of those inspections conducted within 24 hours of request. The above chart illustrates the percent of building inspections performed within 24 hours as a percentage of the total inspections per fiscal year. ��
DSD employee performing an inspection.
Next Steps
A 5% increase in workload is forecasted for FY 2015-16.  The Building Inspections team is currently performing at 89% of requested inspections within 24 hours due to the retirement of additional experienced inspectors. Staff is in the process of hiring and training two new residential inspectors and a new supervisor position. The new residential inspectors replace positions previously funded by Austin Water Utility, thus no significant service level gains will be achieved by these replacement positions. The new supervisor position will assist the Chief Residential Inspection Supervisor and implement a quality control program including training for residential inspectors with a goal of improving customer service. The Building Inspections Division is exploring options to manage the increase in workload, including the use of overtime and third-party inspection services.
Contact Information
For more information contact Jose Roig, Building Inspections Manager, at (512) 974-9754.