City of Austin Performance Report 2014-15

Average of Terminated Cases (Days)

Measure Description
This measure reveals the efficiency of Municipal Court processes and procedures. The cases processed include: State law, traffic, parking, city ordinance, and red light camera violations.
Calculation Method
This measure is calculated by taking the average length of time it takes to process cases from initial filing to termination using the average age of all cases terminated during the year.
FY 2014-15 Results
For FY 2014-15, this goal was established at 230 days. The actual average time to terminate cases decreased from 212 days in FY 2013-14 to 184 days in FY 2014-15, a decrease of 28 days or 13.2%.  
Assessment of Results
The implementation of additional auto dialer messages to remind customers of appearance and payment due dates as well as warrant status has enabled the court to successfully reduce the average age of terminated cases. Also, e-citations written by the Austin Police Department are filed with the court much faster than paper citations, which allows customers to handle their cases more quickly, especially if they choose to do so online.
The front of the Downtown Austin Community Court
Next Steps
Municipal Court continues to assess and improve online services so customers do not have to travel to court locations. Court will continue to work on closing old cases through enhanced skip-tracing methods, expanding the number and type of telephone call out messages, and performing research to determine other collection techniques that may be effective for the court. Also, more City departments will implement e-citation programs, which will allow for quicker resolution by customers.
Contact Information
For more information contact Mary Jane Grubb, Court Clerk, at (512) 974-4692.