Austin Fire Department

Photo of Austin Fire Department fire engine in the background and a unmanned aerial vehicle (UAV) or drone, in the foreground. Photo by Chris Wilkinson/Austin Fire Department
In 2017, the Austin Fire Department (AFD) responded to more than 86,000 incidents from 46 fire stations across the City of Austin. From drones to mobile support, technology permeates the work of AFD. However, in the last fiscal year, the greatest outcome for the department came from leveraging technology to improve internal processes.
Converting out-of-date legacy systems and applications to newer, more responsive technology was a logistical challenge for a service that operates 24 hours a day, seven days a week. The successful migration of critical AFD data and applications from the old database to a new server has already made a huge difference in operations. The new Microsoft SQL server allows for remote mobile access and two-factor authentication, thus increasing utility and data security for firefighters on the ground. 
Additionally, AFD launched Survey123, a new data collections portal for gathering essential data on incident response and fire prevention operations. The implementation will support AFD Fire Prevention and Operations with powerful, data-driven insights for years to come. 
Cover photo by Chris Wilkinson/Austin Fire Department