Percent satisfied with cost of transportation to get around Austin


According to the annual community survey, about one-third of respondents are satisfied with the cost of transportation in Austin. This measure informs the City on the level of satisfaction with transportation costs, which include car ownership, gasoline, transit fares, tolls, taxis and ridesharing services, and dockless scooter and bicycle rental.
Transportation costs are often the second highest household expense next to housing, undoubtedly affecting the affordability of living in Austin.


Please note that the community survey, which is managed by a third-party vendor on behalf of the City of Austin, was not completed in 2020 due to the pandemic. That is why we see a value of zero for 2020. 
The results of the last three surveys have been fairly consistent in that one-third of respondents were satisfied with the cost of transportation. All three surveys have met or exceeded the goal of 31% satisfaction. 
The City of Austin would like to see the percent satisfaction increase. The City is prioritizing delivery of infrastructure projects and transportation demand management programs to increase the availability of affordable transportation choices.
Note: To see the underlying data, please click "View Source Data" in the bottom right-hand corner of the chart.

Additional Measure Insights

The response to the COVID-19 pandemic has resulted in a more general acceptance of telecommuting. In addition, Capital Metro suspended fares to ease the strain of transportation costs. These have positively affected transportation costs for the community. The City’s goals of increasing transportation choices will benefit from communicating the value of telecommuting and availability of micro-mobility, as well as leveraging local public transportation to impact transportation costs for the community.
Every year, the City of Austin administers a community survey to assess citywide satisfaction with the delivery of major city services and to determine community priorities as part of the City's ongoing planning process. The Satisfaction Analysis Dashboard below provides a graph of Satisfied Responses by Year and map of Satisfied Responses by Zip Code for each question in the survey, as well as filters for year, race & ethnicity, gender identity, age, and years in Austin.

This dashboard is live and dynamic so you can review this measure and other survey questions by demographics and geography. The default view is all responses for the year 2021. To view this specific question, select "Mobility" under Strategic Outcome, and then click "M.04 Cost of transportation to get around Austin." You can use the drop-down tabs to filter by year, race & ethnicity, gender identity, age, and years in Austin. 

Measure Details and Definition

1) Definition: This is the percentage of people who feel satisfied with the cost of transportation in the City of Austin.

2) Calculation method: This measure was calculated using the following formula:
(Number of respondents who answered Satisfied + Number of respondents who answered Very Satisfied) / Total count of responses

3) Data Collection Process: This is a question administered in the annual community survey managed by a third-party vendor, ETC Institute, on behalf of the City of Austin.

4) Measure Target Calculation: The target is based on data from the last two years, as well as the use of alternative transportation deployed in the current environment. As the City of Austin continues to evolve and embrace new norms, the targets will evolve as well. Until more information is available, the target will be based on the last two years of data.

5) Frequency Measure is Reported: Annually (Calendar Year)

Date page was last updated: September 2022