The Big Picture

2018 Key Performance Indicators
In 2017, the Austin Code Department shifted the Key Performance Indicators to refocus our efforts on outcome-based measures. The following are the new Key Performance Indicators that became the department’s 2018 community report card.


Percentage of citizen satisfaction with enforcement of local code
Percentage of substandard and dangerous structure confirmed violation cases at single-family properties resolved voluntarily: 88%
a code inspector talking to people in the community

Percentage of substandard and dangerous structure confirmed violation cases at multi-family properties resolved voluntarily: 94%
Percentage of nuisance abatement confirmed violation cases resolved voluntarily: 91%
Percentage of operating without a license confirmed violation cases resolved voluntarily: 54%
code inspector inspecting a fuse box on a property


Percentage of confirmed violation cases at commercial properties resolved voluntarily:  92%
Percentage of confirmed violation cases escalated to quasi-judicial proceedings that have met compliance: 43%
code inspectors at a building and standards commission meeting in city hall

The Austin Code Department
For more information, please visit us at www.austintexas.gov/code
Click Here to return to the 2018 Annual Report's main page.