Performance measures are a key tool in the City's ability to demonstrate if and how the City is achieving its goals, provide leadership with the ability to make data-driven decisions as it allocates scarce resources, and give the information necessary to tell the organization's story. One of the components of the City's performance management program is the Annual Performance Report.
In order to make good business decisions, citizens and City government need the highest quality performance information available. The use of performance measures makes it possible to:
- Identify the results departments intend to achieve,
- Monitor performance and provide feedback,
- Make good business decisions based on reliable, understandable and consistent data,
- Shift organizational focus from “what we do” to “what customers get”,
- Produce better results for customers, and
- Know when success has been achieved.
This City of Austin Annual Performance Report includes 137 measures that were identified by City departments as “key” or “most important” in determining the success or improvement of direct city services. Depending upon data availability, these measures are reviewed on either a monthly, quarterly or annual basis by department staff. This report shows final year-end performance for Fiscal Year 2015-16 as well as up to seven years of historical information, if available. The goals or targets that are set for these measures are also included in the report. Having the additional time-trend information and targets can provide valuable insight in determining progress or achievement within these key indicators. As the City continues the development of its strategic plan, the outcomes and associated metrics will become its core means of assessing critical service areas.
The report also provides updated data for the City of Austin Dashboard; a quick-look view at how well the City is performing in 26 of our most critical service areas.
Austin's Performance Management System
Since 1999, the City of Austin has been using a business planning and performance monitoring model called Managing for Results, which links people, dollars, and resources to the results that customers and citizens expect from City services. The combination of strategic plan development and implementation, performance measurement, data analytics, and process improvement efforts allow the organization to operate with a strong continuous improvement based performance management system. Click here to learn more about Austin's award-winning performance management system.
How We Measure Up
Of the 137 measures included in the Annual Performance Report:
- 83, or 60.6%, met FY 2015-16 targets,
- 98, or 71.5%, either met, exceeded or came within 3% of their targets,
- 81, or 60.9%*, improved or maintained performance from FY 2014-15 to FY 2015-16,
- 103, or 77.4%, improved or maintained performance within 3% from FY 2014-15 to FY 2015-16, and
- 118, or 88.7%, had a 7-year trend where the overall performance either improved or was maintained within normal variation.
*This includes progress from either FY 2009-10 or the earliest year of which data is available. There are 4 measures that were not tracked prior to FY 2015-16, and they have been removed from the base for calculating percent improvement for the Overall, Community Services, Development Services (2), and Public Safety sections.
**The 26 measures that make up the City of Austin Dashboard are also included as part of the service categories on this chart.
Get More Information
Additional discussion of all 137 departmental key indicators included in the FY 2015-16 Annual Performance Report, as well as information on the 26 dashboard measures and their performance, can be found by browsing the service categories on the report's main page.
Community participation is also an important part of performance management. The City's community engagement efforts are substantial; for instance, the 26 City of Austin Dashboard Measures were developed in partnership with citizen graduates of the CityWorks Academy. Departments also present their annual business plan, goals, and performance measures to their respective citizen boards and commissions. And, the annual community survey gets feedback on satisfaction and priorities of city services from citizens in a statistically relevant manner so that the results can be applied across the entire city. This interactive Annual Performance Report takes citizen involvement even further, with more data and performance features planned for the Performance ATX website in the near future.