The City of Austin Utility Contact Center is managed by Austin Energy. This is the place customers call to start, stop, or transfer utility services. The center receives about 6,000 calls per day on average and Online Customer Care handles about 12,000 requests per month.

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This page acts as a directory for the 41 Imagine Austin indicators. From this page you can view the indicator results by choosing the priority program with which they most closely align.

Total kWh consumption per million gallons of water treated by year, month, plant and plant type.

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

This polygon delineates the boundary wherein the Austin Water Utility (the City of Austin) intends to serve water, wastewater, and reclaimed water, and wherein it will charge a fee (impact fee) for connecting to their systems.