Data indicating each type and weight of material collected at the Household Hazardous Waste facility for fiscal year 2015.

The City of Austin Utility Contact Center is managed by Austin Energy. This is the place customers call to start, stop, or transfer utility services. The center receives about 6,000 calls per day on average and Online Customer Care handles about 12,000 requests per month.

Purpose: This data set exists in order to provide a breakdown of quantities of different material types in the residential stream. Source: All measure data is tracked internally through the Solid Waste Tracking System (SWTS) and through third-party vendor reports. Contains: The tonnage for various load compositions or service types (e.g. curbside recycling), focusing on the amount of materials diverted from landfills by month. Usage; This data is used to establish monthly trends in the types of materials in the recycling stream. This data provides the department with a better understanding of public consumption. In addition, it helps identify types of materials that are contaminates. By identifying contaminates Austin Resource Recovery can customize public education to ensure the public is putting materials in the right cart. View more details and insights related to this data set on the story page: https://data.austintexas.gov/stories/s/s89s-8ru7

Purpose: This measure of materials collected at curbside by Austin Resource Recovery (ARR) or ARR-managed vendors tracks materials that are recycled or reused instead of taken to the landfill. Source: All measure data is tracked internally through the Solid Waste Tracking System (SWTS) and through third-party vendor reports.
Contains: Total diversion tonnage vs. total tonnage of materials collected, shown monthly but collected and analyzed annually. Usage: This data is used to analyze service and programs needs. It is used to help Austin Resource Recovery determine performance of department goals. View more details and insights related to this data set on the story page: https://data.austintexas.gov/stories/s/s89s-8ru7

The average speed for answering calls was up in Fiscal Years 2009 and 2010 due to Customer Service Representatives focusing on one-call resolutions, thus avoiding repeat calls by customers. In addition, the Utility Contact Center has rolled out several campaign initiatives over the past few years to promote conservation programs. Explaining those products and benefits takes extra time.

Purpose: This data exists in order to establish a percentage of cycles swept annually of protected bikeways in relation to the department goal. Source: Completed Protected Bike Lane reports are received from ATD. ARR then tracks internally the number of sweeping cycles completed. Contains: The number of street sweeping cycles completed each fiscal year, where one "cycle" represents one full sweep of all protected bike lanes. Includes information on the cycles swept target, and the percent of the target cycles completed. Usage: This measure is used to determine the number of cycles swept in relation to the number of cycles swept goal that is established annually. By tracking this data, Austin Resource Recovery can meet community mobility needs and promote public safety. View more details and insights related to this data set on the story page: https://data.austintexas.gov/stories/s/ks42-2pg8

Purpose: This data exists in order to track the number of cycles swept annually of protected bikeways. Source: Completed Protected Bike Lane reports are received from ATD. ARR then tracks internally the number of sweeping cycles completed.
Contains: The linear miles (measured in curb miles) of protected bikeways swept by street sweepers. Curb miles represent the length of streets along the curb. Since bikeways can be one-way (one side of the street) or two-way (both sides of the street), curb miles count full distances (a two-way bikeway will measure both sides of the street, i.e. both curbs). Curb miles that were swept are counted monthly, and can exceed the available curb miles when bikeways are swept more than once in the same month. Available curb miles are counted quarterly. Usage: This data set can be used in determining budget and resource allocation. In addition, it is used to track how many full sweep cycles are completed in a given fiscal year. View more details and insights related to this data set on the story page: https://data.austintexas.gov/stories/s/ks42-2pg8

Diversion percentage.