Austin Energy is one of the few utilities in the nation that tries to meet with each property owner in advance of tree trimming. A plan detailing the trimming needed for each tree on a property is discussed and provided to the property owner for their acknowledgment and signature. When property owners refuse to meet or cooperate with scheduling, they receive a letter that indicates when trimming will occur. The number of refusal letters is extremely small, often less than 1 percent annually. Find more information at http://austinenergy.com/go/trees and http://austinenergy.com/go/reports.