DFPS sets priorities for the delivery of protective services. In establishing priorities, DFPS defines timeframes for conducting initial face-to-face interviews with alleged victims. The priorities are based on severity and immediacy of alleged threat to the life or physical safety of the alleged victim. (40 Texas Administrative Code §705.2101)

The initial face-to-face contact with the alleged victim is conducted according to the following priorities:

Priority 1: Allegations that the victim is in a state of serious harm or is in danger of death from abuse or neglect. APS makes face-to-face contact within 24 hours of SWI’s receipt of Priority I allegations.

Priority 2: Allegations that the victim is abused, neglected, or financially exploited and, as a result, is at risk of serious harm. APS makes face-to-face contact within three calendar days of SWI’s receipt of Priority II allegations.

Priority 3: All other allegations that the victim is in a state of abuse or neglect. APS makes face-to-face contact within seven calendar days of SWI’s receipt of Priority III allegations.

Priority 4: Allegations of financial exploitation when there is no danger of imminent impoverishment or deprivation of basic needs. APS makes face-to-face contact within 14 calendar days of SWI’s receipt of Priority IV allegations.

Inclusion is based on the Intake Closure Date.

CPI Intakes: Priority, Screening and Assignment

To establish timeframes for investigations, each report of child abuse and neglect is assigned a priority:

Priority I - Intake reports that concern children who appear to face an immediate risk of abuse or neglect that could result in death or serious harm. CPI must initiate the investigation within 24 hours of receiving a Priority I report.

Priority II - All reports of abuse or neglect that are not assigned as Priority I are assigned as Priority II. These are reports that contain allegations of abuse or neglect in which there does not appear to be an immediate threat of serious harm or death. A subset of these reports are sent down the Alternative Response (AR)* pathway. Those reports not sent to AR continue as a traditional investigation. CPI must initiate these investigations within 72 hours of receiving a Priority II report.

*In November 2014, CPI implemented Alternative Response (AR) which is a different way to respond to reports of abuse/neglect. AR allows for a more flexible, family engaging approach while still focusing on the safety of the children. AR cases differ from traditional investigations cases in that there will be no substantiation of allegations, no entry of perpetrators into the Central Registry (a repository for reports of child abuse and neglect), and there will be a heightened focus on guiding the family to plan for safety in a way that works for them and therefore sustains the safety.

This dashboard addresses Texas Family Code Section 264.017(b)(1).

This chart includes statewide intake staff, investigation staff, Alternative Response staff with caseworker job classifications along with CPI Screeners and CPI Special Investigators.

SWI Intake Workers are located in Austin (Travis County), El Paso and Texarkana (Bowie County).

This dashboard addressed a prior reporting requirement from the Texas Family Code.

Visit dfps.texas.gov for information on CPS Abuse/Neglect Investigations and all DFPS programs.

This table addresses Texas Human Resource Code Section 40.0516, subsection (a) (1)(F).

Prior to FY21 RCCI investigation staff completed the screening process for RCCI intakes.