To pursue the Austin City Council’s policies in energy efficiency, Austin Energy invests millions of dollars in these programs so our customers can benefit from lower usage and bills. Unspent Energy Efficiency Services weatherization funds for FY 2015 are now carried over into the FY 2016 budget. Customer Assistance Program weatherization assistance funds have historically been carried forward into subsequent budget years. Find more information at http://austinenergy.com/go/advantage and http://austinenergy.com/go/reports.

Austin Energy is proactive in addressing customer needs and regularly monitors customer satisfaction through customer surveys. In recent years, overall customer satisfaction has gone down. The drivers of the lower satisfaction are customer perceptions of price and value resulting from an overall increase in utility bills, despite Austin Energy providing reasonable and affordable electric rates. Residential and Commercial surveys are conducted quarterly while key account surveys are administered annually. Find more information: http://austinenergy.com/go/reports

This data set includes the data used to calculate Austin Energy's load-based carbon footprint. The load-based carbon footprint is a measure of the carbon emissions associated with the electricity that all Austin Energy customers use, referred to as "load," in a given time period.

This dataset supports measure HE.E.4 of SD23

Data Source: ERCOT Nodal Extracts

Calculation: Total Net Megawatts hours (MWh) of renewable energy divided by wholesale load

View more details and insights related to this measure on the story page: https://data.austintexas.gov/stories/s/dz3x-kc4h

The utility has a diverse repertoire of efficiency programs, including Austin Energy Green Building, PowerSaver and Demand Response, that help customers reduce energy and save money. These efforts directly benefit customers as well as set the utility on the path to meet goals put in place by Austin City Council. Find more information at http://austinenergy.com/go/advantage and http://austinenergy.com/go/reports.

Debt Service Coverage Ratio is a measure of the cash flow available to pay current debt payments. View our debt-to-equity ratio, debt service coverage ratio, and more starting from fiscal year 2005. Go to http://austinenergy.com/go/corporatereports to learn more.

This report is the result of the Austin City Code 6-7’s Energy Conservation Audit and Disclosure Ordinance approved in November 2008 (amended in April 2011) to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. The ordinance meets one of the goals of the Austin Climate Protection Plan, which is to offset 900 megawatts of peak energy demand by 2024. This report contains information on commercial facilities that have reported the EPA’s Energy Star Portfolio Manager benchmarking results in 2015 (*) to the City of Austin, as well as the calculated electric Energy Utilization Index (EUI). For information on ECAD exemptions and other requirements, see Austin City Code Chapter 6-7. Note – (*) Data reported by Commercial Customers

Commercial building owners participated in a phased-in reporting since 2012, for buildings 75,000 square feet and larger. Find more information at http://austinenergy.com/go/ecad and http://austinenergy.com/go/reports.

The Austin City Council approved the Energy Conservation Audit and Disclosure ordinance in 2008 and revised the initiative in April 2011 to improve the energy efficiency of homes and buildings that receive electricity from Austin Energy. Multifamily properties older than 10 years are required to perform an audit and report the results to the City of Austin and all residents living in those communities.
* The affected area within the City of Austin that is served by Austin Energy

This performance card shows the amount of energy generated from carbon-free sources as a percentage of load.

This performance card shows the number of unique participants in the City of Austin's Customer Assistance Program.